Microsoft is a Leader in The Forrester Wave™: Sales Force Automation, Q3 2023
At Microsoft, we believe that digital tools, especially those powered by generative AI and real-time insights, can help strengthen sellers’ relationships with their customers. We’re continually investing in Microsoft Dynamics 365 Sales to enable sellers to engage with their customers more meaningfully. We are pleased to announce that Microsoft has been named a Leader in The Forrester Wave TM : Sales Force Automation, Q3 2023 report , with top scores possible in the Vision, Innovation, and Roadmap criteria for our sales force automation (SFA) platform. Read the blogAccelerate your adoption of Business Applications and its AI features
Looking to fast-track your journey towards driving Copilot adoption? Take advantage of our Business Applications Copilot self-serve assessments! Get access to a wide range of resources such as Microsoft Learn content, Microsoft Tech Talk, training boot camps, GitHub template resources, and more. Read the blogMicrosoft Power Platform: 2023 release wave plan 2
Hundreds of new features across Microsoft Power Platform applications are coming your way! We look forward to engaging with you as you put these new capabilities to work! Start driving the digital transformation of your business and customers—on your own terms. Explore the release plannerGrow with industry-focused Dynamics 365 Customer Service marketing campaigns
All partners now have access to three Dynamics 365 Customer Service campaigns-in-a-box aligned to the specifics of the banking, government, and healthcare industries. Visit Partner Marketing Center today to download and begin customizing your selected campaign for free. Each campaign contains resources designed to help you highlight your companies’ value proposition and help accelerate your time to market. Partners can generate demand and build your customer pipeline using the included go-to-market materials, such as: A customizable eBook to highlight your ability to address sector-specific customer service challenges Infographics to share with customers A licensed Gartner report to equip your customer service representatives with research By effectively messaging and demonstrating your ability to help companies streamline their support operations, you can position yourself as a trusted advisor and grow your Dynamics 365 business.The new Microsoft Dynamics 365 Customer Insights now generally available!
At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Insights into one offer, enabling organizations to unify and enrich their customer data to deliver personalized, connected, end-to-end customer journeys across sales, marketing, and service. The new Customer Insights provides flexibility, offering access to the customer data platform (Customer Insights—Data) and real-time marketing with customer journey management (Customer Insights—Journeys). Pricing allows you to unlock both applications and choose the capacity you require. If you use Microsoft Dynamics 365 Sales or Customer Service, Customer Insights can serve as the foundation for understanding customers and orchestrating contextual journeys across touchpoints. Read the full blog
Microsoft Business Application Modern Consultant Program - Cohort 4 is around the corner
Dear Partners, we're glad to inform you about the continuation of our Modern Consultant Program. Please find more information and next step instructions for Cohort 4 here: Cohort 4 Program Overview: Link Partner Application form: https://forms.office.com/r/6umGqKPLRx Details, dates and registration page for participants: Microsoft Business Applications Modern Consultant Program – Fast Lane (flane.ch)Modernize Customer Service with Dynamics 365 - Industry Campaigns
Surging customer demands fuel Dynamics 365 Customer Service. Clients seek improved service, quicker tools, and user-friendly UIs, creating Microsoft Partner opportunities. Transform customer interactions through Dynamics 365. Leverage industry campaigns to grow your D365 business by streamlining support for companies and generate demand using full funnel GTM materials. Use full-funnel GTM materials to drive demand and accelerate your pipeline. Check out industry campaignsExplore Power Automate Process Mining
Started in August, Power Automate Process Mining is giving customers more control over process optimization and operational efficiency. Infused with next-generation AI, Power Automate Process Mining enables organizations to easily understand how processes are executing across their business, to use out-of-the-box recommendations to reduce the complexity of processes, and drive continuous process improvement through automation and optimization. Take the opportunity and expand your role as trusted advisor, helping customers better understand their process landscape and identify which processes to prioritize for automation or optimization. Investing in Process Mining opens new opportunties to provide value-added services, from data preparation and processing to advisory and insights to implementation. Rolling out in October, we're launching a partner-led, one-day Pre-Sales activity for Process Mining Discovery, aiming to reimagine business processes. The engagement will result in the identification of Process Mining opportunities and an evaluation of the current business processes goals, challenges, and opportunities within the domain. Get started with Process Mining today - explore the Partner Starter guide to learn more.NEW: Intelligent Automation specialization
CIOs are looking for partners they can trust to help them identify which processes to prioritize for transformation and to deliver efficient, effective, and secure end-to-end process automation with Power Automate. With the new Intelligent Automation specialization partners with an active Solutions Partner for Digital & App Innovation (Azure) or Business Applications designation can validate your organization's capabilities in enabling end-to-end business process transformation. This specialization joins the Low Code Application Development specialization to recognize partner expertise in two key areas for Power Platform, to set you apart from the competition and empower customers to confidently identify your ability to deliver results. Earning a specialization not only validates your skills, it can also offer prioritization in the commercial marketplace and opportunity for co-selling with Microsoft representatives. Learn more
