A note about the FY26 Build and Publish Incentive
For anyone here who is/was Top Tier in FY25: You ARE eligible for the Build and Publish incentive (up to $100k) through 31 December - even though you might have been told otherwise. I mention this here because we were initially told "No, you are not eligible because you still need to have an Azure or industry CSD." Took a wee bit of perseverance, but we broke through the denials and received confirmation yesterday that the incentive is on its way to us. Probably a niche scenario, but please do feel free to message me if you were also told no on this incentive - I'll be happy to share how we got to 'yes.' #marketplacechampions #sponsored
Reimagining business with AI agents: A Partner Spotlight on KAISPE
In today’s rapidly evolving AI landscape, the shift from general-purpose models to specialized, autonomous agents is reshaping how businesses operate—and how partners innovate. Our latest blog in the Microsoft Marketplace Partner Spotlight series explores this transformation through the lens of KAISPE, a global Microsoft Partner leading the charge in intelligent automation. In this feature, KAISPE CEO Imran Mahmood shares how their team is leveraging Microsoft technologies—including Azure, Dynamics 365, and Power Platform—to build secure, scalable business applications that act more like proactive teammates than passive tools. With over 20 IPs listed on the Marketplace, KAISPE exemplifies how agentic AI can unlock new efficiencies, improve decision-making, and deliver transactable solutions that drive real business impact. Whether you're exploring AI agent architecture, building SaaS offers with Azure AI Foundry, or planning your next skilling initiative, this article offers a compelling look at the future of business agents—and how partners can lead the way. Read more about KAISPE's journeyAI architecture: Powering the next generation of business agents
In this installment of our Partner Spotlight series, we’re continuing to showcase the innovators’ driving app and agent development forward on the Microsoft Marketplace. Each feature highlights the distinct journeys of partners who are pioneering AI-powered solutions, building across the Microsoft ecosystem, and delivering transactable applications that are shaping the future of the marketplace. In this article, I sat down with Imran Mahmood from KAISPE to learn more about their story and partner journey. About Imran: Imran Mahmood is the Chief Executive Officer of KAISPE, leading the company’s vision to deliver AI-powered, secure, and scalable business applications through Microsoft technologies. With over 20 years of experience in enterprise technology and digital transformation, Imran has guided KAISPE’s growth as a global Microsoft Partner with 20+ IPs listed on Microsoft Marketplace. He also oversees KAISPE AI for AI Center of Excellence, driving innovation in AI agents, intelligent automation, and Microsoft ecosystem integration. _______________________________________________________________________________________________________________________________________________________________ [JR]: Tell us about your organization. [IM]: KAISPE is a Microsoft Partner and software development company focused on developing intelligent, secure, and scalable business applications that help organizations accelerate their digital transformation. Our core expertise includes AI and cloud-based business applications built on Microsoft technologies such as Dynamics 365, Power Platform, and Azure. With a growing portfolio of over 20+ IPs listed on Microsoft Marketplace, KAISPE’s solutions help businesses automate processes, enhance decision-making, and improve user experience. [JR]: What inspired the founding? [IM]: KAISPE was founded with the vision to bridge the gap between complex enterprise systems and user-centric experiences. We recognized that many organizations were still managing manual, time-consuming processes, and saw an opportunity to build smarter, AI-driven solutions that make technology feel like an extension of the team not a barrier. This commitment to solving real business pain points through innovation and simplicity continues to drive our product strategy. [JR]: What products/services do you offer? [IM]: Our portfolio includes industry-specific and horizontal business applications and offer several SaaS and PaaS based solutions and services including such as AutoRecruit (AI-powered recruitment automation), Supplier Relationship Management, Field Service (intelligent field operations), MyFieldAgent, and Employee Self Service. Beyond apps, we are investing heavily in our AI Center of Excellence (AI CoE), which drives innovation in developing intelligent AI agents for recruitment, field service, procurement, and customer support all powered by Microsoft Azure AI and OpenAI technologies. KAISPE’s journey with AI agents Building autonomous agents that think, act, and deliver across industries [JR]: What does your app or agent do, and who is it designed for? [IM]: KAISPE develops AI-powered business applications and intelligent agents that help organizations automate workflows, enhance productivity, and make smarter decisions. Our solutions serve a wide range of users—from field engineers and recruiters to suppliers and enterprise employees. Examples include: MyFieldAgent: Real-time AI support for field engineers with role-based access ensures focus and data security. AutoRecruit & Recruitment Hub: AI-driven hiring tools for job descriptions, resume parsing, skills matching and candidate assessments. MyJobMate: AI-powered job matching and applicant engagement. MyProcureBot: A conversational and autonomous assistant that helps suppliers easily create quotes, manage contracts, and update vendor information automatically. AutoAPX, Travel & Expense & Sales Field: Automate invoice processing, utilize OCR for receipt scanning and leverage AI to auto-categorize expenses based on recognized text and patterns and capture customer data from business cards. Field Service: Uses AI to detect anomalies or irregularities from site images, identify objects automatically, and with Copilot, quickly check inventory, fulfillment dates, and summarize data. All solutions are built under KAISPE’s AI Center of Excellence (AI CoE) and leverage Microsoft Azure AI, Copilot Studio, Power Platform, and Dynamics 365 for secure, scalable, and deeply integrated experiences. [JR]: How has your solution evolved since its initial launch? [IM]: Our journey began with single-use applications tailored to specific customer needs. Over time, we transitioned to standardized, scalable SaaS models with embedded AI features and marketplace deployment. With the launch of our AI CoE, we now build modular agents that personalize and automate workflows at scale—each iteration bringing stronger security, better UX, and deeper integration with Microsoft’s cloud ecosystem. [JR]: What motivated you to start building agents, and what business outcomes have you seen? [IM]: We wanted to make business applications more intelligent and human-like. Users needed faster assistance and guided workflows without relying on back-office teams. That’s why we introduced Agentic AI task-oriented, conversational agents that act and decide autonomously to improve efficiency and create intuitive user experiences. As a result, our customers experience fewer operational delays, faster decision-making, and higher satisfaction. [JR]: How do you prioritize standalone agents versus embedded (in-app) agents in your roadmap? [IM]: We take a strategic approach. Embedded agents enhance existing app experiences—for example, integrating Copilot into Field Service or Travel & Expense Management. Standalone agents like MyProcureBot serve broader use cases across multiple apps. The decision depends on customer needs: if it’s about improving a specific workflow, we embed; if it’s about offering an assistant across systems, we go standalone. [JR]: How have your customers responded to conversational or task-based agents compared to traditional app interfaces? [IM]: Enthusiastically. Solutions like MyFieldAgent, MyJobMate, and MyProcureBot show that users prefer natural interaction over complex menus. Conversational agents simplify tasks and drive higher adoption rates. For many organizations, they’ve transformed routine operations into quick, AI-assisted experiences. [JR]: Which Microsoft tools or frameworks have been most valuable for building agents? [IM]: Microsoft’s stack has been essential: Copilot Studio: For building conversational flows and task logic. Azure AI Studio & Azure OpenAI: For natural language understanding and generative capabilities. Azure Cognitive Services: For speech recognition, translation, and vision features. These tools help us design intelligent, scalable agents that integrate seamlessly with Dynamics 365, Microsoft 365, and Power Platform. [JR]: What challenges have you faced in designing context-aware agents, and how have you overcome them? [IM]: Users expect agents to remember intent and switch topics smoothly. To meet this expectation, we built a context management layer that tracks conversation history, remembers user actions, and connects to backend systems like Dynamics 365. This ensures our agents feel natural and aware—not robotic. [JR]: How do you see agents driving differentiation and discoverability on Microsoft Marketplace? [IM]: Our agent-powered solutions showcase practical AI innovation. When customers explore the Marketplace, they see our focus on conversational, intelligent experiences. This builds trust and aligns with Microsoft’s vision for AI-powered workplaces—helping KAISPE stand out as a partner delivering measurable impact. [JR]: What’s next for KAISPE in terms of agent innovation? [IM]: We’re expanding our AI CoE to focus on multi-agent orchestration and industry-specific templates—starting with healthcare. Our new offerings, KAISPECare and TherapyCare, will deliver agentic AI experiences for small and medium-sized healthcare centers. AI Copilot for Doctors: Auto-generate patient visit summaries Risk flagging for chronic diseases Voice-to-EMR note assistant Drug interaction checking AI Copilot for Patients: Smart appointment suggestions Symptom checking (pre-visit triage) Voice-based booking and registration AI Copilot for Admins: Flag inconsistent or duplicate charges Auto-apply billing codes Generate invoice drafts from consultation notes These Autonomous Agents will empower healthcare professionals with intelligent, voice-driven workflows that save time and improve care. [JR]: How are agents impacting business decision-making for customers? [IM]: Built on AI Foundry, these Agentic AI–powered autonomous agents analyze context, history, and trends to deliver real-time insights and take action based on user intent. In areas like procurement or recruitment or during inspection, they recommend next steps, flag risks, and even handle routine tasks helping businesses make faster, smarter decisions with minimal effort. [JR]: How do you ensure agents stay relevant and continuously learn? [IM]: Through our AI CoE, we continuously update agents based on feedback, performance data, and new Microsoft features. Using Copilot Studio and Azure OpenAI, we feed structured and unstructured data to agents and connect to external knowledge sources. We retrain models regularly to refine responses, improve tone, and adapt to evolving business needs. Marketplace journey & transactable offers [JR]: What motivated KAISPE to publish a transactable offer on the Microsoft Marketplace, and what impact has it had on your business? [IM]: KAISPE saw Microsoft Marketplace as a trusted global platform to reach enterprise customers and simplify procurement through Microsoft’s billing ecosystem. Publishing transactable offers boosted our visibility, credibility, and positioned KAISPE as a verified Microsoft Partner with scalable, ready-to-deploy solutions. This move expanded our global customer base, generated new leads, opened co-sell opportunities with Microsoft field sellers, streamlined sales operations, shortened the sales cycle, and enhanced customer confidence. [JR]: What advice would you give to new partners who are just starting to publish? [IM]: Start with a clear value proposition focused on solving customer problems. Use Marketplace Rewards early, engage with co-sell tools, and make your offers transactable! Treat Marketplace as a strategic growth platform—not just a listing. We leveraged App Advisor, Marketplace Rewards, and co-sell resources to optimize listings, improve visibility, and align with Microsoft’s best practices. Navigating compliance requirements and configuring transactable offers was complex, but support from Microsoft’s Marketplace and Partner Success teams helped us overcome these challenges through technical guidance and collaboration. Lessons learned [JR]: What key takeaways would you share with other partners considering a similar path? [IM]: Invest early in building transactable and secure offers. Leverage Microsoft’s ecosystem and maintain strong communication with your Partner Development Manager. If we were to start over, we’d invest in transactable readiness sooner and engage Marketplace Rewards earlier in the journey. [JR]: Any unexpected wins or challenges? [IM]: A major win has been global visibility — customers from regions we hadn’t directly targeted discovered us through Marketplace. The main challenge was keeping pace with Microsoft’s evolving listing requirements, which improved our processes. [JR]: How has your Marketplace experience shaped your future roadmap? [IM]: It has solidified our focus on building scalable, AI-driven products under the AI Center of Excellence (CoE), strengthening our integration with Microsoft Dynamics 365 and expanding our IP portfolio across industries. ____________________________________________________________________________________________________________________________________________________________ Resources Join ISV Success - Build and publish applications and agents faster with powerful AI developer tools, consultations, and technical guidance—then grow your sales through Microsoft Marketplace Join the marketplace community - Access resources for every stage of the journey on the Microsoft Marketplace, provide feedback, and engage with other partners and Microsoft subject-matter experts focused on your success. Microsoft Marketplace - Your trusted source for cloud solutions, AI apps, and agents Paths for partnership - Learn more about the ways you can partner with us—from building and selling solutions to differentiating your business with a Solutions Partner designation.
New To The Community
Hello ISV Success Community, As a new member to the community, I decided to start with an introduction. I’m Aubin Bakana, Founder and CTIO (Chief Technology & Innovation Officer) of Baobab Logix LTD, now based in Leeds, UK. I lead technology and innovation, driving solutions that are secure, ethical, and intelligent. At Baobab Logix, we’re building future-ready platforms that empower businesses to thrive. One of our flagship innovations is KeepComm Intel, a next-generation contact center solution that combines AI-driven automation with human-in-the-loop architecture for speed, accuracy, and trust. As a Microsoft Azure Solutions Architect Expert, Harvard CS50 certified, and full-stack developer, I bring deep technical expertise and a vision for sustainable innovation. I’m here to connect, collaborate, and share insights with fellow innovators who believe in shaping technology for good. Looking forward to engaging with this amazing community and exploring opportunities to build impactful solutions together! thank you.Microsoft AI agent envisioning series: Build enterprise-ready AI agents
The Microsoft AI Agent Envisioning Series is a four-part webinar experience designed to guide developers through the process of creating AI agents that are ready for enterprise deployment. Microsoft’s AI Agent Envisioning framework offers a structured approach to help developers build agents that are reliable, secure, scalable, and aligned with responsible AI principles. Practical guidance and tools Azure AI Foundry provides tools and templates to support the development of intelligent agents that can operate independently and collaborate effectively. Trustworthy AI principles are integrated throughout the process to help ensure ethical and responsible development. Tools like App Advisor and the Marketplace Value Calculator assist developers in evaluating both the technical and business readiness of their solutions. Next steps The guidance aligns with Microsoft’s architectural standards and helps prepare agents for publication in the Microsoft Marketplace. Learn more by reading Build enterprise-ready AI agents with confidence: Microsoft AI agent envisioning series | Microsoft Community Hub and register for the AI Envisioning Day sessions to steadily move from concept to deployment.App Advisor updates: Build smarter, publish faster with these new features
The App Advisor experience has been enhanced to help you build smarter and publish faster to the Microsoft Marketplace. The six new features make it easier to stay focused, move faster, and scale smarter with apps and agents. Whether you are in the planning, building, or publishing phase of your journey, the new features are designed to meet you where you are, offering curated guidance and actionable insights. Learn how the updates can help you today. Build smarter, publish faster: Here’s what’s new in App AdvisorBuild smarter, publish faster: Here’s what’s new in App Advisor
App Advisor just got a major upgrade - and it’s changing the game for software development companies building apps and agents for the Microsoft Marketplace. Since its MVP launch in January 2024, App Advisor has helped thousands of partners like you streamline their journey. 💬 What partners are saying App Advisor isn’t just a tool - it’s a game-changer. Here’s what partners have shared about their experience: “I appreciate that App Advisor curates the content for the partner since the amount of data available is just so vast. It does a great job of curating for them based on their goals.” Frank Valdivieso, President & CEO, Gryphon Consulting ⚡What’s new? Smarter focus, faster execution, and scalable growth Now, with six new features launched in the US (and global availability coming soon), App Advisor is making it easier than ever to stay focused, move faster, and scale smarter with apps and agents. Here’s what’s new: 🛠️ In-app marketplace offer creation Start your marketplace journey directly within App Advisor - no context switching required. You can now initiate offer creation for popular offer types without leaving the platform. Not signed up to publish - no problem! App Advisor can get you signed up and on your way to creating your offer. 🚀 Tailored recommendations by marketplace offer type Confidently align your app with the right marketplace offer and pricing model using our interactive wizard. Get personalized recommendations based on your app profile and program membership - and fast-track publishing to launch sooner. 📁 Multi-project save with Partner Center linking Advance multiple apps and agents from a single, centralized experience. Save guidance across projects and link each to its Partner Center offer for seamless continuity. 🎯 Membership-based guidance Receive personalized guidance based on your ISV Success or Marketplace Rewards membership. App Advisor adapts its recommendations to help you make faster, smarter decisions. ✅ ISV Success sign-up integration Sign up for ISV Success and resume your workflow without disruption. Unlock benefits like cloud credits, technical consults, and go-to-market resources - all without breaking your build flow. 🎥 Embedded video playback Explore how to build, publish, and grow your apps and agents with step-by-step video guidance. Watch demos and guidance videos directly within App Advisor. Stay in flow with seamless, distraction-free learning, all while keeping the AI-powered assistant visible and ready to help. Ready to accelerate your marketplace success? Dive into App Advisor today to build, publish, and sell transactable offers with clarity, speed, and confidence. Make sure you check out the new Microsoft Marketplace - the single destination to find, try, and buy AI apps, tools, and agents. Read the blog to learn more. Ready to level up with App Advisor? Watch this quick video and unlock what’s next!Driving innovation securely: Partnering for a safer digital future
As cybersecurity threats grow in scale and complexity, a key question continues to guide our conversations with Microsoft partners and customers: How can we protect our data and systems without slowing innovation? This is the mission behind the Secure Future Initiative (SFI)—a focused effort to help organizations turn security insight into practical action. To support this, we've introduced SFI patterns and practices, designed to equip partners and customers with actionable guidance for building more secure solutions. We’re also doubling down on our AI-first security platform, which spans identity, threat protection, data security, and compliance. The goal? Empower customers to innovate confidently with AI, knowing their environments are protected. And we recognize that our partners are essential to making that happen. With over 1 million customers already using Microsoft Security solutions, the opportunity for partners to differentiate and grow their business is greater than ever. Microsoft processes more than 84 trillion security signals daily, giving us unmatched insight into the threat landscape—and together with the expertise of our 15,000+ security partners, we’re well-positioned to secure what’s next. Read the full article hereSecurity innovation starts here: Explore Microsoft's FY26 solution play
As cyber threats grow more sophisticated, the challenge is clear: how do we protect data and systems without slowing innovation? Microsoft's Secure Future Initiative (SFI) is our answer - and now, with newly released SFI patters and practices, partners have a blueprint to turn security strategy into real world impact. We're doubling down on our AI-first security platform - spanning identity, threat protection, data security, and compliance - so customers can innovate confidently with AI. Developers and software development companies play a pivotal role in enabling this transformation. With over a million customers already using Microsoft Security solutions and visibility into 84 trillion daily signals, the opportunity to build differentiated, high-impact solutions has never been greater. Add your expertise to our partner ecosystem of 15,000+ security specialists, and let's shape a more secure future together. With over a million customers already using Microsoft Security solutions and visibility into 84 trillion daily signals, the opportunity to build differentiated, high-impact solutions has never been greater. Add your expertise to our partner ecosystem of 15,000+ security specialists, and let’s shape a more secure future together Read the full article here
