auto atte
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Unable to hear caller from call queue and auto attendant
Hi everyone, We are trying to set up an auto attendant that will work at specific hours a day during those hours will transfer the call to a call queue where there are multiple representatives waiting to answer. This is the setup: We have a out of country number which is connected to our local sip provider We setup an auto attendant with a resource account and assigned the number to that resource Set up the schedule and redirected to the call queue that is also assigned a resource without a number, and in the call queue we added the representatives. The problem is that in this scenario, the caller can hear the rep. But the rep can't hear the caller. If we move the number assignment to the call queue resource than the calls work perfectly... Any ideas?Solved2.1KViews0likes3Comments