[Fairfax] Experiencing Data Access issue in App Insights and Log Analytics - 06/21 - Resolved
Final Update: Friday, 21 June 2019 03:48 UTC We've confirmed that all systems are back to normal with no customer impact as of 6/21, 3:40 AM UTC. Our logs show the incident started on 6/21, 1:32 AM UTC and that during the ~2 hours that it took to resolve the issue, all customers in Fairfax ( USGOV) region experienced Data access issues. Root Cause: The failure was due to invalid configuration file preventing requests to reach their proper backend service. Incident Timeline: 2 Hours & 10 minutes - M/D, 6/21,1:32 AM UTC through 6/21,3:40 AM UTC We understand that customers rely on Application Insights and Log analytics as a critical service and apologize for any impact this incident caused. -Anupama Initial Update: Friday, 21 June 2019 02:44 UTC We are aware of issues within Application Insights and Log Analytics and we are actively investigating. All customers in Fairfax ( USGOV region) may experience Data Access issues. Work Around: None Next Update: Before 06/21 05:00 UTC We are working hard to resolve this issue and apologize for any inconvenience. -AnupamaExperiencing Issues in multiple locations for Azure Monitor services- 05/02 - Resolved
Final Update: Friday, 03 May 2019 02:08 UTC We've confirmed that all systems are back to normal with no customer impact as of 05/02, 23:30 UTC. Our logs show the incident started on 05/02, 19:50 UTC and that during the 3 hours 40 that it took to resolve the issue some customer might experienced data access,alerting failures during the impacted window across multiple regions. Root Cause: Root cause has been isolated to DNS issue that has impacted our upstream storage services Incident Timeline: 3 Hours & 40 minutes - 05/02, 19:50 UTC through 05/02, 23:30 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -Venkat Update: Thursday, 02 May 2019 21:38 UTC Root cause has been isolated to DNS issue that has impacted our upstream storage services. This issue was then impacting data access and ingestion for Azure monitor services. To address this issue networking team has applied mitigation and most of our services are on recovery path. Data access is working as expected however some customer may continue to see data latency until issue is fully mitigated. Next Update: Before 05/03 01:00 UTC -Arvind Initial Update: Thursday, 02 May 2019 20:35 UTC We are aware of issues within Azure Monitor services and are actively investigating. Customers may experience data Access issues across multiple locations. We provide more updates as we learn. Next Update: Before 05/02 23:00 UTC We are working hard to resolve this issue and apologize for any inconvenience. -ArvindExperiencing Data Access issue in Azure Portal for Many Data Types - 04/20 - Resolved
Final Update: Saturday, 20 April 2019 16:55 UTC We've confirmed that all systems are back to normal with no customer impact as of 04/20, 15:55 UTC. Our logs show the incident started on 04/20, 13:30 UTC and that during the 2 hour and 25 minutes that it took to resolve the issue some customers in West Europe region would have experienced intermittent query failures and issues in accessing their data on the Azure portal. Root Cause: The failure was due to an issue with one of our backend services. Incident Timeline: 2 Hour & 25 minutes - 04/20, 13:30 UTC through 04/20, 15:55 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -AnmolExperiencing Data Latency issue in Application Insights Data Export - 04/09 - Resolved
Final Update: Tuesday, 09 April 2019 09:52 UTC We've confirmed that all systems are back to normal with pending backlog processing as of 04/09, 10:00 UTC. Once the backlog is fully processed, customers will be able to see their complete data. Our logs show the incident started on 04/08, 22:30 UTC and that during the 11 hours and 30 minutes that it took to resolve the issue and until full processing of backlog some customers in West US region may have experienced Data latency in their continuous exports. Root Cause: The failure was due to degradation in one of our dependent platform services. Incident Timeline: 11 Hours & 30 minutes - 04/08, 22:30 UTC through 04/09, 10:00 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -Mohini Nikam Update: Tuesday, 09 April 2019 06:08 UTC We continue to investigate issues within Application Insights. Some customers continue to experience Data latency in the West US Region. Work Around: None Next Update: Before 04/09 10:30 UTC -Mohini Nikam Initial Update: Tuesday, 09 April 2019 03:56 UTC We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency in the West US region. Work Around: None at this time. Next Update: Before 04/09 06:00 UTC We are working hard to resolve this issue and apologize for any inconvenience. -Jack CantwellExperiencing Alerting failure issue in Azure Portal for Many Data Types - 04/02 - Resolved
Final Update: Monday, 08 April 2019 17:49 UTC We've confirmed that all systems are back to normal with no customer impact as of 4/8 12:00 UTC. This was a brief incident that affected a two customers that appeared that it might be larger at the time. We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -Jack Cantwell Initial Update: Tuesday, 02 April 2019 23:44 UTC We are aware of issues within Application Insights and are actively investigating. Some customers may experience Alerting failure. Work Around: None at this time Next Update: Before 04/03 02:00 UTC We are working hard to resolve this issue and apologize for any inconvenience. -Jack CantwellExperiencing Data Latency issue in Azure Portal for Many Data Types - 09/03 - Resolved
Final Update: Thursday, 03 September 2020 22:36 UTC We've confirmed that all systems are back to normal with no customer impact as of 09/03, 21:56 UTC. Our logs show the incident started on 09/03, 09:30 UTC and that during the 12 hours and 26 minutes that it took to resolve the issue some customers might have experienced intermittent data latency, data gaps and incorrect alert activation in West Europe region. Root Cause: The issue was due to hardware failure in one of the region's data centers affecting the network. Incident Timeline: 12 Hours & 26 minutes - 09/03, 09:30 UTC through 09/03, 21:56 UTC We understand that customers rely on Application Insights and Azure Log Analytics as critical services and apologize for any impact this incident caused. -Saika Update: Thursday, 03 September 2020 20:00 UTC Root cause has been isolated to a hardware failure in one of the region's data centers affecting the network and systems are still catching up to get back to normal. Some customers may still continue to experience intermittent data latency, data gaps and incorrect alert activation in West Europe region. Next Update: Before 09/04 00:00 UTC -Saika Update: Thursday, 03 September 2020 15:30 UTC We continue to investigate issues within Application Insights and Azure Log Analytics. Some customers continue to experience intermittent data latency, data gaps and incorrect alert activation in West Europe region. The initial findings suggest that the issue began at 09/03 ~09:30 UTC. Work Around: None Next Update: Before 09/03 20:30 UTC -Sandeep Update: Thursday, 03 September 2020 12:38 UTC We continue to investigate issues within Application Insights and Azure Log Analytics in West Europe region. Root cause is not fully understood at this time. Some customers continue to experience intermittent data latency, data gaps and incorrect alert activation. We are working to establish the start time for the issue, initial findings indicate that the problem began at 09/03 ~09:30 UTC. We currently have no estimate for resolution. Work Around: None Next Update: Before 09/03 15:00 UTC -Rama Initial Update: Thursday, 03 September 2020 10:34 UTC We are aware of issues with Data Latency within Application Insights and Log Analytics in West Europe region and are actively investigating. Some customers may experience intermittent data latency, data gaps and incorrect alert activation. Work Around: None Next Update: Before 09/03 14:00 UTC We are working hard to resolve this issue and apologize for any inconvenience. -SandeepExperiencing Data Access issue in Azure Portal for Many Data Types - 07/15 - Resolved
Final Update: Wednesday, 15 July 2020 20:40 UTC We've confirmed that all systems are back to normal as of 7/15, 20:00 UTC. Our logs show the incident started on 7/15, 12:26 UTC and that during the 7 hours 34 minutes that it took to resolve the issue 17% of customers globally might not be able to access Live Metrics data in Azure Portal. Root Cause: The failure was due to issue in one of our dependent services. Incident Timeline: 7 Hours & 34 minutes - 7/15, 12:26 UTC through 7/15, 20:00 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -Sindhu Initial Update: Wednesday, 15 July 2020 19:49 UTC We are aware of issues within Application Insights and are actively investigating. Globally 17% of customers may not be able to access Live Metrics data in Azure portal. Work Around: None Next Update: Before 07/15 22:00 UTC We are working hard to resolve this issue and apologize for any inconvenience. -SindhuExperiencing Latency and Data Loss issue in Azure Portal for Many Data Types - 03/23 - Resolved
Final Update: Monday, 23 March 2020 05:53 UTC We've confirmed that all systems are back to normal with no customer impact as of 03/23, 05:17 UTC. Our logs show the incident started on 03/23, 05:01 UTC and that during the 16 minutes that it took to resolve the issue some customers in West Europe2 region may have experienced intermittent data latency, data gaps and incorrect alert activation. Root Cause: The failure was due to an issue in one of our dependent services. Incident Timeline: 16 minutes - 03/23, 05:01 UTC through 03/23, 05:17 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -AnmolExperiencing Data Gaps issue in Azure Portal for Many Data Types - 02/01 - Resolved
Final Update: Saturday, 01 February 2020 05:16 UTC We've confirmed that all systems are back to normal with no customer impact as of 01/31, 21:33 UTC. Our logs show the incident started on 01/31, 21:05 UTC and that during the 28 minutes that it took to resolve the issue some customers experienced intermittent data latency, data gaps and incorrect alert activation. Root Cause: The failure was due to a Networking problem. Incident Timeline: 28 minutes - 01/31, 21:05 UTC through 01/31, 21:33 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -AnushaExperiencing Alerting failure issue in Azure Portal for Many Data Types - 01/31 - Resolved
Final Update: Friday, 31 January 2020 15:44 UTC We've confirmed that all systems are back to normal with no customer impact as of 01/31, 15:30 UTC. Our logs show the incident started on 01/30, 18:00 UTC and that during the 21 hours and 30 min that it took to resolve the issue some customers may have experienced False Alerts on Availability Test in West Europe region. Root Cause: The failure was due to metric configuration change after the deployment. Incident Timeline: 21 Hours & 30 minutes - 01/30, 18:30 UTC through 01/31, 15:30 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -Anusha Initial Update: Friday, 31 January 2020 14:19 UTC We are aware of issues within Application Insights and are actively investigating. Some customers may experience False Alerts on Availability Test in West Europe region. Work Around: None Next Update: Before 01/31 18:30 UTC We are working hard to resolve this issue and apologize for any inconvenience. -Anusha