How We Built an AI Operations Agent Using MCP Servers and Dynamic Tool Routing
Modern operations teams are turning to AI Agents to resolve shipping delays faster and more accurately. In this article, we build a “two‑brain” AI Agent on Azure—one MCP server that reads policies from Blob Storage and another that updates order data in Azure SQL—to automate decisions like hazardous‑material handling and delivery prioritization. You’ll see how these coordinated capabilities transform a simple user query into a fully automated operational workflowBuilding an Agentic, AI-Powered Helpdesk with Agents Framework, Azure, and Microsoft 365
The article describes how to build an agentic, AI-powered helpdesk using Azure, Microsoft 365, and the Microsoft Agent Framework. The goal is to automate ticket handling, enrich requests with AI, and integrate seamlessly with M365 tools like Teams, Planner, and Power Automate.
