Yealink
8 TopicsTeams Call Queue - transfer call, recipient cannot hear caller
All, We have Teams call queues set up. An external caller dials the queue. One of four people in the queue answers the call on their Yealink MP56 or T55 phone. They then transfer the external caller by choosing a named user in Teams from the phones interface for searching Teams users. When the Teams user receiving the call answers...about 50% of the time, that user, and the original caller, cannot hear each other. The call shows as connected, but there is 'dead air'. Anyone else experience something like this? Thank you.Solved4.3KViews1like4CommentsBusiness Voice - Yealink not ringing after ending previous call
Good Morning, I've got a client who uses Business Voice with Yealink phones, all working fine except when a user answers a call from the call queue if the main number is called while they are on the phone and they finish the current call they are unable to pickup the new call. The phone doesn't ring so they would need to pick the call up on another handset. Any setting I can adjust so when the users line becomes free they also start getting the new call?1.5KViews1like1CommentYealink MP56 Microsoft Teams Certified handsets do not sync Outlook contacts
We've deployed a number of Yealink MP56 headsets and cannot get Outlook contacts to sync. We've attempted just about everything to force a sync, but it appears as though the handsets only display contacts in the Speed Dial list from the desktop client. Has anyone come across a fix for this, or is it just a Teams bug? Microsoft Teams desktop client syncs great, however, those contacts don't sync on the handset.26KViews1like21Comments