CarPlay - Mute button on/off glyph ambiguous (can't determine if mute ON or OFF)
Unlike in the mobile, web or desktop Apps in the Teams Apple CarPlay the mute button always uses the same glyph (i.e. mic with stroke through it).. it just make it white or grey.. is white mute or is grey mute 🤷🏾:male_sign:. This makes it nearly impossible to determine conclusively if the mute is on or off. The other platforms change the glyph to a mic with stroke through it for muted to a mic with no stroke through it when unmuted meaning it's easy to tell if you are muted or not. VERY ANNOYING.. I often have to pick up my phone (illegal and dangerous) to see if I'm muted. Never remember if white or grey is muted since don't used in car everyday.
How to redirect calls in Teams if you are "busy on the phone"
Hi everybody, is there a possibility to set up the call forwarding in the Call Center feature to a way, that "busy" is considered "busy on the phone"(an agent actually talking to somebody) and not the status "busy in the agents calendar" for an event. This means the Agent has an calendar entry with the status "busy" but is actually free for phone calls, It's just that Teams is considering the Outlook event as a "busy" block?! Can this be circumvented somehow, so that Teams considers "busy" only "user is actually busy on the phone"? Best regards, Matthias