PDF figures inserted in Word exhibit black background
I am using Word for Mac to prepare a manuscript. I inserted a PDF figure with transparent background, which was created with Adobe Illustrator. It looks fine on my Mac. But when I transfer the document to a Windows computer, the transparent background of the figure becomes black. For other Office softwares, such as PowerPoint, similar issues also happen. I know if I convert the figure to png format would fix the issue. But I still want to stick on the PDF format since it's vector image and compatible with LaTeX. Can you figure out why is this happening and how to fix it? Thanks!!
“Word Online Transcribe shows ‘Go Premium’ despite active Microsoft 365 Family subscription”
On all of my Chromebook devices, Word Online Transcribe shows ‘Go Premium’ despite an active Microsoft 365 Family subscription. So, I'm effectively blocked from using that function because it requires an upgrade that I already have. I have already contacted support. Support replied: Microsoft confirmed a recent bug where Transcribe incorrectly showed “Upgrade to Premium” for active subscribers. The fix was rolled back, but cached tokens may still cause issues. Clearing cookies or signing in via InPrivate usually resolves this. The “Go Premium” message in Word Online’s Transcribe feature is a known bug, not a new paywall, and it persists for some Microsoft 365 subscribers even with an active plan. However, their suggested fixes (clearing cache, reinstalling PWA, updating Chrome OS, setting language to English US) have not resolved this problem for me. Support was not able to provide any further potential solutions. They suggested using OneNote dictation, which uses the same transcription protocol, but I haven't figured out how to use it on OneNote, as I typically don't use it. Also, the main use case for me is to upload recorded content and having Word Online transcribe with time stamps and speaker labels. Other than buying another service to do this, MS Word Online was the best way to achieve this.
Microsoft Forms flagged phishing. No admin path to unblock Case #7084487321
Hello, I am a paying Microsoft 365 Family subscriber and recently created a Microsoft Form to coordinate a student outing. Unfortunately, the form was flagged as phishing because it included fields like “Name” and “Email.” The form is now completely blocked, and the “Collect Responses” button is disabled. I contacted Microsoft Support (Case #7084487321). The agents explained that: Personal/Family accounts cannot access the Admin Center → Health → Message Center, where flagged forms can normally be reviewed. Only a global or security administrator in an organizational (work/school) tenant can unblock flagged forms. As a Family subscriber, there is no escalation path to have a non-malicious form reviewed or released. This effectively means that Microsoft Forms is unusable for its basic purpose (collecting names/emails) under a Family subscription. I was transferred to Billing, who suggested I either cancel my subscription or “leave feedback.” My questions to the Forms/Product Team: Can you confirm whether this limitation is by design for personal/Family accounts? If so, why is this not made clear in Microsoft 365 Family product documentation or marketing materials? What recourse do paying Family subscribers have if Forms is blocked and there is no administrator to request review? I feel misled as a paying subscriber because a core feature is effectively disabled. I would like official clarification from Microsoft Forms engineering/product management, and guidance on whether Family subscribers should expect that Forms is not intended for collecting names/emails. Thank you for your time.
Convert to PDF not working on One Note (mac)
I am no longer able to convert my One Note pages to PDF on mac. The end of the One Note page does not shows on my PDF document and some pages do not appear. It worked fine a few weeks ago and still works on Windows. Microsoft support could not help me and thought it might be a bug. Is there something I can do?MS 365 Group Mailbox - New Outlook Search Not Working
We have just received a troubled call stating that the Search Feature inside of the MS 365 Group Mailboxes is not working. I reviewed this, and it is the same for all MS 365 Group Mailboxes, while the search feature dose work with all personal mailboxes. We are on the New Outlook platform and this issue is occurring for both Installed and web version of Outlook. Has anyone run across this or know of a fix? Thank You
Question/Bug Report on OneNote Ruler
I am a Student from Germany and have recently stumbled upon a very annoying bug in OneNote: The scale on the ruler is bricked! Here you can see what I mean: The paper I am using is squared 5mm. The problem persists when using other sizes though. The funny thing about this is that apparently the scaling of the ruler was given some thought, since it does change the size of its scale when you zoom in or out for example. What is don´t realize is what the reference for it is? Its certainly not a millimeter scale. The option to change the scale on the ruler or changing it automatically depending on the selected unit of measurement in the settings would be very helpful and appreciated! (I have tried selecting different units in the settings but this does not seem to affect the scale of the ruler...) I think a lot of students would benefit a lot from this and from my personal experience of talking to other students at my uni, I can confirm, that this a big reason for people to switch to something like Xournal++ or GoodNotes. Especially in technical classes where you often need to draw something accurately... What do you think about this and would this be an issue that could be resolved in a future update?Getting error code 43881 when purchasing
I'm trying to redeem my MS 365 Business license from Microsoft Startup Founders Hub and this is what I'm getting, I already tried using a different credit card but same error is returning I Can't connect to Microsoft Support, the only option that I have is the phone numbers, and I cant speak to a real human, I will appreciate if someone from microsoft support can reach out to me or create a support ticket on my behalfMS Form - Add to home screen links not working
Hi, We have a form created that is opened to all to fill out (No auth required) . When creating a link to it, wether a direct link or QR code, it loads up fine on IOS devices (safari). The issue is when wanting to save that form (or any form for that matter) as a home screen shortcut on the IOS device, the link that IOS is trying to save, isn't specific to that form, but rather to the very general forms.office.com website. When creating the shortcut, we can't modify the link, and makes the home screen shortcut useless. We tried the same thing on Android, and we encounter the exact same issue.
Edit Existing Group Me Polls without Losing Responses
Description: Currently, once a poll is created in GroupMe, it cannot be edited. This can be problematic if the poll creator makes a mistake, such as a typo, missing option, or unclear wording. Additionally, there may be instances where the creator wants to adjust the poll to guide responses in a certain direction without resetting the vote count. Proposed Solution: Enable poll creators to make minor edits to existing polls while preserving responses. This could include: • Editing the poll question • Adding or modifying response options • Adjusting the poll duration To maintain fairness, GroupMe could notify participants when changes are made and provide an option to re-cast votes if necessary. Benefits: • Fixing Mistakes: If the creator accidentally includes a typo or omits an important option, they can correct it without restarting the poll. • Clarifying Questions: A vague or misleading poll question can be refined to ensure participants fully understand it. • Guiding Responses: In some cases, the creator may want to subtly steer the poll in a particular direction without losing previous engagement. This feature would improve usability and flexibility while keeping GroupMe polls engaging and relevant.
