Product bug
26 TopicsPDF figures inserted in Word exhibit black background
I am using Word for Mac to prepare a manuscript. I inserted a PDF figure with transparent background, which was created with Adobe Illustrator. It looks fine on my Mac. But when I transfer the document to a Windows computer, the transparent background of the figure becomes black. For other Office softwares, such as PowerPoint, similar issues also happen. I know if I convert the figure to png format would fix the issue. But I still want to stick on the PDF format since it's vector image and compatible with LaTeX. Can you figure out why is this happening and how to fix it? Thanks!!25Views0likes1Comment“Word Online Transcribe shows ‘Go Premium’ despite active Microsoft 365 Family subscription”
On all of my Chromebook devices, Word Online Transcribe shows ‘Go Premium’ despite an active Microsoft 365 Family subscription. So, I'm effectively blocked from using that function because it requires an upgrade that I already have. I have already contacted support. Support replied: Microsoft confirmed a recent bug where Transcribe incorrectly showed “Upgrade to Premium” for active subscribers. The fix was rolled back, but cached tokens may still cause issues. Clearing cookies or signing in via InPrivate usually resolves this. The “Go Premium” message in Word Online’s Transcribe feature is a known bug, not a new paywall, and it persists for some Microsoft 365 subscribers even with an active plan. However, their suggested fixes (clearing cache, reinstalling PWA, updating Chrome OS, setting language to English US) have not resolved this problem for me. Support was not able to provide any further potential solutions. They suggested using OneNote dictation, which uses the same transcription protocol, but I haven't figured out how to use it on OneNote, as I typically don't use it. Also, the main use case for me is to upload recorded content and having Word Online transcribe with time stamps and speaker labels. Other than buying another service to do this, MS Word Online was the best way to achieve this.108Views0likes7CommentsConvert to PDF not working on One Note (mac)
I am no longer able to convert my One Note pages to PDF on mac. The end of the One Note page does not shows on my PDF document and some pages do not appear. It worked fine a few weeks ago and still works on Windows. Microsoft support could not help me and thought it might be a bug. Is there something I can do?57Views0likes1CommentMS 365 Group Mailbox - New Outlook Search Not Working
We have just received a troubled call stating that the Search Feature inside of the MS 365 Group Mailboxes is not working. I reviewed this, and it is the same for all MS 365 Group Mailboxes, while the search feature dose work with all personal mailboxes. We are on the New Outlook platform and this issue is occurring for both Installed and web version of Outlook. Has anyone run across this or know of a fix? Thank You133Views0likes1CommentQuestion/Bug Report on OneNote Ruler
I am a Student from Germany and have recently stumbled upon a very annoying bug in OneNote: The scale on the ruler is bricked! Here you can see what I mean: The paper I am using is squared 5mm. The problem persists when using other sizes though. The funny thing about this is that apparently the scaling of the ruler was given some thought, since it does change the size of its scale when you zoom in or out for example. What is don´t realize is what the reference for it is? Its certainly not a millimeter scale. The option to change the scale on the ruler or changing it automatically depending on the selected unit of measurement in the settings would be very helpful and appreciated! (I have tried selecting different units in the settings but this does not seem to affect the scale of the ruler...) I think a lot of students would benefit a lot from this and from my personal experience of talking to other students at my uni, I can confirm, that this a big reason for people to switch to something like Xournal++ or GoodNotes. Especially in technical classes where you often need to draw something accurately... What do you think about this and would this be an issue that could be resolved in a future update?80Views0likes2CommentsGetting error code 43881 when purchasing
I'm trying to redeem my MS 365 Business license from Microsoft Startup Founders Hub and this is what I'm getting, I already tried using a different credit card but same error is returning I Can't connect to Microsoft Support, the only option that I have is the phone numbers, and I cant speak to a real human, I will appreciate if someone from microsoft support can reach out to me or create a support ticket on my behalf336Views0likes1CommentEdit Existing Group Me Polls without Losing Responses
Description: Currently, once a poll is created in GroupMe, it cannot be edited. This can be problematic if the poll creator makes a mistake, such as a typo, missing option, or unclear wording. Additionally, there may be instances where the creator wants to adjust the poll to guide responses in a certain direction without resetting the vote count. Proposed Solution: Enable poll creators to make minor edits to existing polls while preserving responses. This could include: • Editing the poll question • Adding or modifying response options • Adjusting the poll duration To maintain fairness, GroupMe could notify participants when changes are made and provide an option to re-cast votes if necessary. Benefits: • Fixing Mistakes: If the creator accidentally includes a typo or omits an important option, they can correct it without restarting the poll. • Clarifying Questions: A vague or misleading poll question can be refined to ensure participants fully understand it. • Guiding Responses: In some cases, the creator may want to subtly steer the poll in a particular direction without losing previous engagement. This feature would improve usability and flexibility while keeping GroupMe polls engaging and relevant.196Views1like0CommentsCan't use a SPN in a PowerBi dashboard to access SharePoint lists
Hoping you can help with an ongoing issue I have. I have a PowerBi dashboard I built using regular account to fetch some SharePoint lists and uploaded it to PowerBi for others to view Now in PowerBi portal I want to change the credential from my account to an SPN. I've read what feels like a thousand articles describing the process to create the SPN 99% all the same. Yet when I go into Powerbi portal, edit the semantic model for the dashboard, click edit credentials, select Service Principal put in the tenant ID the Service principal ID (yes using the app id, in fact I tried everything) the service principal key (the secret) and choose any privacy level it fails 100% of the time. Error is: Failed to update data source credentials: The credentials provided for the SharePoint source are invalid. Same error regardless of what privacy level I choose. I'm sure the secret is correct also. Just for fun I tried the Secret ID and the Object ID in place of the Application ID for the Service principal ID field. All failed same error. I'm sure the secret is correct also. The SPN has Graph sites.read.all, Graph user.read and SharePoint Sites.Read.All api permissions configured. All are consented. Everything seems right but gives me the error failed to retrieve oauth token 100% of the time. Am i missing something else? More API permissions maybe? Do i still need ot actually add the SPN to the Sharepoint site itself even though I has API permissions SharePoint Sites.Read.All? I've done days of research and all I find is lots of people with same or similar issue but not resolution. Is this a bug? Help me I'm desperate to get this fixed or I'm going to have to allow people to bypass MFA across my organization which I cant have.141Views0likes0CommentsPresenter Mode Failed to display on ChromeOS
Hello, I am using Chromebook C13 yoga and my ArcVM Android Version is 13. I have the Microsoft 365 subsciption and I could edit the Powerpoint normally. However, When I connected to the second HDMI Screen, Microsoft 365 could only show a black screen on Primary Screen and there is no change on the HDMI Screen. But Office Suite would work normally except really slow. My Microsoft 365 Version is 16.0.18129.20078 X86_64 nodpi. Please help me!168Views0likes1Comment