PSTN Calling
5 TopicsMaximum call duration (PSTN & DirectRouting)
Does anyone knows if there is any call duration limit for PSTN and DirectRouting calls through MS Teams? Or if it can be configured on the phone system or calling plan? I could not find any information on the documentation about it, the only max duration I was able to find was for the MS teams meeting whose limit is 30 hours1.7KViews0likes1CommentInitiate PSTN call from teams to public landline.
Hi all, This is my first post. I search on this concept thoroughly beforehand. But couldn't seem to find anything I have looked into the cloud communications part of the MS #GraphApi in order to make a proof of concept regarding: initiating pstn calls from a 3rd party program through Teams to a public landline. Looking at examples like: https://docs.microsoft.com/en-us/graph/api/call-redirect?view=graph-rest-beta&tabs=http#example-3-forward-a-call-to-a-pstn-number I would imagine that I might be able to something along the lines: User1 in company Contoso activates a method in 3rd party program. Which sends a command to a call bot The call bot initiate a connection to User1 in company Contoso On reply (preferably automatic) The bot calls the designated landline from the 3rd party program When the PSTN call is accepted by UserB in Acme Inc. The call is "merged" and the bot leaves the call. Is this even doable ? Have someone made something similar. If there is another solution that is easier that is also very much welcome. Looking much forward to your comments.3.1KViews0likes10CommentsPSTN Call Drops if you do consult transfer - Direct Routing
Hi All, I have an issue very similar to the one discussed in this thread: https://techcommunity.microsoft.com/t5/microsoft-teams/pstn-call-drops-if-you-put-the-call-on-hold-then-resume-and-hit/m-p/1626836 started by naimeshmistry We have a very simple setup: Reception AA->Main Reception Queue->Overflow Queue PSTN is done via Direct Routing. 2 x Ribbon SBCs 1000 running FW 8.0.3 trunked to Telstra Australia Around the beginning of March, our receptionist reported that after her Teams client on the reception desktop auto-updated to version 1.4.00.4167 to the next version up the incoming PSTN calls started to drop out during consultative transfer or while putting on hold and resuming off hold. Fortunately, we had a laptop that was stuck with 1.4.00.4167 and she was using that laptop to transfer calls without any issues. Strange enough, we tried to put 1.4.00.4167 back onto her desktop but that did not solve the issue. Since then, we purchased her a completely new desktop and the Teams client is now 1.4.00.7XXX or 1.4.00.8872 have to check. The issue with dropped consult transfer calls is hit and miss. Sometimes she has no issues all day long, sometimes every incoming call drops out when she tries to do consult transfer. Like others mentioned in the original post, we don't have any custom Music on Hold configured in Teams but have one configured on SBCs and this is what gets played back to the person who is on hold. She also has a different headset when she uses the desktop it is a wireless Jabra 900 Pro, when she used her laptop it was Jabra evolve 30 wired one. Looking at the PSTN log on Teams Admin Portal all calls have CallEndReasonLocalUserInitiated Any help or advice would be much appreciated. It drives us and our customers crazy.Solved4.7KViews1like3CommentsCannot resume/end pstn call that has been placed on hold?
Hi All, A weird issue we've had when doing some testing on a tenant. They have direct routing in place with an Audiocodes vSBC and BT SIP trunks. If we place a call in from a mobile to a user's ddi then place the call on hold in the teams client we cannot then resume or end the call. If we do this on an IOS teams client however it works. We seem to only have this issue with the PC client. I have also eliminated the network by trying it on my home environment. Anyone had this? AlexSolved18KViews0likes17CommentsPSTN Data Extraction
Hi Everyone, I am working on the creation of customized reports using the Teams usage data for my organization. I want to extract the PSTN calls usage data for this, are there any API's available for this from Microsoft. From my research till now I understand that most of these are deprecated by Microsft for PSTN data. Thanks in advance!1.1KViews1like1Comment