PSTN Calling, Call Queues and Auto Attendant Guide
https://gallery.technet.microsoft.com/PSTN-Calling-Call-Queues-2c081b9e?redir=0 This guide is written for Pre-Sales Consultants, technical Consultants and System engineers at Level 200. This guide focus on the Office 365 Web based administration. PowerShell knowledge therefor is not required. But PS will enable you with further configuration details. It guides you through the general understandings of Office 365 Skype for Business PSTN Calling ordering and configuration, the related planning process and should inspire you thinking about different approaches towards technology and best practices. Call Queues and Auto Attendant in Skype for Business Online with Cloud PBX is an essential part and important to most companies leveraging Skype for Business with Cloud Voice. For both CQ and AA, I provide you with detailed processing workflows, planning approach and configurations. You will learn how to position Cloud PBX and PSTN Calling along with the value service you provide towards enterprise telephony features. After reading this article you become an expert in Microsoft Cloud Voice advanced features.SFB Bandwidth Calculation Made Easy
We have always been asked "how much WAN bandwidth is required for SFB based on X numbers of users" ? If we didn't set required and expected bandwidth right for customers, I am very sure you will persistently hear "poor Audio/Video quality and performance" from them. It's critical that we have a base bandwidth requirement stipulated and aligned customer's expection from the very beginning to ensure that customer is fully aware of how much bandwidth SFB will potentially consume based on a number of combined scenarios and to determine if a customer's current network meets calculated SFB bandwidth requirement. I devised a very concrete and verifiable bandwidth requirement calculator for that. I don't mean this to be a laser-like-precision or military-grade-precision, but I did design this calculator to have a micro-torch-like-precision with continuous improvements along the way. Whenever we meet with customers, we would be able to calculate SFB bandwidth requirement confidently and comfortably using this excel-based calculator. Please stress to customers that this calculation is "only and strictly for SFB" - No other traffics are considered. I made this calculator extremely simple and easy to use while maintaining accuracy. All you need to do is just "select number of concurrent users in respective scenarios" and you are done - nothing could be simpler than that. SFB Bandwidth Calculator Download link: https://gallery.technet.microsoft.com/SFB-Bandwidth-Calculation-32f7f6e3 PS: You should always recommend customer to implement QoS in their network for better A/V quality as well. I wrote a guide on "QoS in SFB Made Easy" here https://gallery.technet.microsoft.com/QoS-in-SFB-Made-Easy-and-d7ffa783 Any feedbacks, please contact me at thetnaing@thetnaing.com.Hey Folks, It's Me!
Hi there! My name is Channing Heffney & I am a Business Program Manager within the release excellence team for customer service and support. My role is to ensure our global support teams are ready to support the next excellent features and/or product released by the Skype for Business product team. I wanted to share some information about custom policies based on questions many of you have had. Check out my recent blog posting, here: https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Custom-Policies-for-Skype-for-Business-Online/ba-p/53824 If you have questions about policies in the future, I'd love to see you post them in this community.
Call Queue Answer Delays
It takes anywhere from 3-5 seconds when answering a call from a Call Queue to be able to speak, is there anything being done to shorten this time? In testing we have seen that Polycom handsets take the longest, and USB headsets are usually the shortest, but it is still a significant amount of time.Setup PSTN Conferencing in Microsoft Teams
Microsoft just released Teams PSTN Conferencing service right before Microsoft Ignite. First of all, ensure that you assigned PSTN conferencing license(s) to user(s) Login to Teams Meetings > Schedule a Meeting http://social.technet.microsoft.com/wiki/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-05/561745.1.png 4. Setup a new meeting, add attendees as follow. http://social.technet.microsoft.com/wiki/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-05/87273520.3.png For now, you cannot invite external users as attendees in Teams yet like you can in SFB Meeting Invite, I believe you can do that in soon future. So, if you need to invite external users, just copy the invite message and email them. Attendees received meeting invitation email as follow, http://social.technet.microsoft.com/wiki/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-05/02500.4.png Meetings > click on meeting invite and Join button. I invited two users, one user is my internal user who received the invite email, I manually copy the invitation email and send to the other user, who will join the meeting using his mobile/phone; both joined the meeting, you will see a user is using his mobile number to join and while my internal users use teams client to join. The external user called +6531570124 (Toll) number to join the PSTN conferencing. It's surprising to take note that I cannot join Teams meeting using my SFB client though I can see the invite in my SFB client's meeting calendar, when I click the meeting link, it brings me to either use web browser or use Teams client. http://social.technet.microsoft.com/wiki/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-05/56804.5.png It’s also noted that I cannot invite external users and dial telephone number -- yet. http://social.technet.microsoft.com/wiki/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-05/4621.6.png
PSTN Data Extraction
Hi Everyone, I am working on the creation of customized reports using the Teams usage data for my organization. I want to extract the PSTN calls usage data for this, are there any API's available for this from Microsoft. From my research till now I understand that most of these are deprecated by Microsft for PSTN data. Thanks in advance!Upgrade your SFB CCE or risk calls failure
As mentioned here https://technet.microsoft.com/en-us/library/mt605227.aspx "Microsoft will support version 1.4.2 for 60 days after the release of 2.0.1. All versions previous to 1.4.2 are no longer supported." Plan your CCE upgrade as soon as possible. How to upgrade current CCE to latest version? Please refer to the following article on how to upgrade CCE to latest version in 1 single step. https://techcommunity.microsoft.com/t5/Skype-for-Business-IT-Pro/Upgrade-Cloud-Connector-Edition-1-4-2-to-2-0/m-p/89567Skype for Business PSTN Calling for Ireland and the Netherlands is now available!
I know there have been responses in existing threads but incase you haven't heard: https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/PSTN-Calling-for-Ireland-and-The-Netherlands-is-now-in-General/ba-p/85656Hybrid PSTN FAQ is posted!
Did you miss our last Skype for Business Broadcast on Hybrid PSTN? It was a great session with lots of questions - but not to worry... Oliver Chiu shared the FAQ in this recent blog post. Check out what you missed... https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Answers-to-your-common-questions-from-the-SFB-Broadcast-Ep-43-on/ba-p/78326 Join us Friday June 23, 2017 @ 9am Pacific Time for our next Broadcast! Getting started with VDI in VMware Learn about using VMware to provide your Skype for Business VDI experience. Join here. See you there!
