Assistance on Microsoft Townhalls, Live events and Webinars
Dear All, We hope you're enjoying our new Teams Town Halls! To further support your event experience, we’re excited to introduce theMicrosoft Live Event Assistance Program (LEAP)—a complimentary service designed to help you seamlessly plan and execute your events (New Teams Townhalls, Live events, Webinars) What Does LEAP Offer? This free program connects you with Microsoft event experts who can assist with: Traininganddemos Configuration support Assistancebefore, during, and afteryour Town Halls, webinars, or live events Whether you're transitioning from Teams Live Events to Town Halls or planning future events, our team is here to guide you every step of the way. How to Access Free Support To receive assistance for your Microsoft events, simply log a support case with our experts. Please bookmark or update the following links to submit your request: Microsoft events assist portal (LEAP) Microsoft free support for your events (LEAP) Important Notes for First-Time Users Profile Creation:On your first visit, you may be prompted to create a profile. If redirected to a form that doesn’t mention LEAP, simply revisitLiveEventAssistafter profile creation. When submitting your support request, please follow these guidelines: Product Family:Cloud and Online Services Product:Live Events Assistance Program (LEAP) Support Type:Professional No Charge Issue Description: Title:Live Events Assistance Request Event Date and Duration Event Location Note:Use yourwork contact details(corporate email). Personal accounts such as Outlook or Gmail are not supported. If you're an event attendee, please contact your event host for assistance. Additionally, our team can assist with Microsoft eCDN-related queries. Learn More To explore the full benefits of the LEAP program, visit:MicrosoftVirtualEventGuidance We look forward to helping you make your events a success!Microsoft Live events assistance
Microsoft 365 Live Event Assistance Program. Whether you are new to hosting online events, or just need some extra help, Microsoft can provide you with guidance and assistance to deliver your best webinars and live events. With the Microsoft 365 Live Event Assistance Program (LEAP), we can help you get more familiar with setting up and running an event, webinar, or large meeting and be available during the event to help if any questions or issues come up. During preview, the assistance program is free to customers using Teams, Stream, or Yammer to deliver their events. Sign up now to get started. What is the live events assistance program? Live Events Assistance is a program designed to help you with yourlive events. Whether you are new to hosting live events, or just need some extra help. We can help you get more familiar with setting up and running a live event, and be directly available during a live event to help if any questions or issues come up. What does the program include? Important : To continue supporting our customers' needs, through December 31, 2024 we will extend temporary limit increases for live events, including: Event support for up to 20,000 attendees 50 events can be hosted simultaneously across a tenant Event duration of 16 hours per broadcast Additionally, live events with up to 100,000 attendees can be planned through the Microsoft 365 live events assistance program. The team will assess each request and work with you to determine options that may be available.Learn more. Before an event Educate you on how Microsoft live events work across Teams, Yammer, and Stream (Classic) Guide you to the service to use based on your needs Review best practices for coordinating, producing, and running an event Validate current setup and configuration Plan logistics for rehearsal and upcoming event Answer additional questions Rehearsing for an event Help producer check event setup and associated technology (where applicable) Help producer run a test event to check audio/video feeds Review of producer and presenter controls Answer questions from producer, event team, and stakeholders During an event Help producer check event setup and associated technology (where applicable) Help producer check audio/video before going live Available to answer producer/event team questions via chat/phone If issues are identified, help provide next steps toward investigation and mitigation What is not included in the program? Due to the nature and complexity of live events that cross your corporate network, eCDN providers,encoders, cameras, Microsoft services, end users’ devices, and available bandwidth, the Microsoft live events assistance offering cannot guarantee that events won’t run into issues at one of the above layers. Additionally, it is possible that we may not be able to mitigate the issue during your event. Your assigned live event assistance support engineer will proactively offer suggestions and best practices to avoid such situations and provide next steps toward mitigation if encountered. How do I sign up? Please give the team as much advance notice as possible. We require at least five (5) days’ notice to set up a custom live event. Create your new live event using Microsoftlive eventson Teams, Stream, or Yammer Provide us with as much advance notice as possible since capacity is limited during preview (first come, first serve) Fill out this form with specifics about the upcoming event:aka.ms/LiveEventAssist Tip : You might want to bookmark this page and/or include it in any pre-event planning information you send out to your team A live event assistant will contact you in 1-2 business days and try their best to accommodate your preferred date/time So, what are you waiting for , fill out the Microsoft live events assistance form today : https://aka.ms/LiveEventAssist https://adoption.microsoft.com/en-us/virtual-event-guidance/assistance/
Registering for a workshop but getting no access
I had registered for a workshop (Teams Phone) at 1 PM, put it neatly in my agenda and copied the link for participation in it. At 12.59 PM today I clicked on the link and then it said I could have registered up to 15 minutes before the start. Result: I couldn't access the workshop. Not very user-friendly. How was I supposed to know? And does anyone recognise this weird behaviour by MS?
