Teams Phone: Communication Credits or full calling plan?
We are migrating 10 users away from our old VoIP provider and onto Teams Phone. Reviewing the call activity from our existing VoIP provider, these 10 lines only appear to use an average of 15 hours of calling total, across all the numbers, per month. 99% of all the calling is domestic (US/North America). Given this, does it make more sense to have each user get a Teams Phone Standard license, and a pool of Communications Credits that the Teams Phone users draw from, versus giving each user a full Teams Phone Plus Calling Plan license?
The ringtone of the second caller is so loud. I need your help.
The scenario is this: We have a headquarters. This is where all the calls come in. We have set up an "Auto attendants" for this purpose. This also works wonderfully, but the ringtone during a conversation is much too loud. So if a call is being held with a caller and another caller is waiting on the line, the ringing drowns out the conversation with the first caller. We can't use the "busy on busy" feature because it doesn't make sense in a headquarters. It must be possible to have several conversations at the same time. Do any of you have any idea what I can do to make the ringing quieter? Normally, I don't want to hear another waiting caller knocking or kingking during a call. Thank you very much Der Klingelton des zweiten Anrufers ist soo laut. Ich brauche Eure Hilfe. Das Szenario ist folgendes: Wir haben eine Zentrale. Hier gehen alle anrufe ein. Dafür haben wir einen "Auto attendants" eingerichtet. Das funktioniert auch wunderbar, aber der Klingelton während eines Gespräches ist viel zu laut. Also wenn ein Gespräch mit einem Anrufer geführt wird und ein weiterer Anrufer in der Leitung wartet, übertönt das Klingeln das geführte Gespräch mit dem ersten Anrufer. Wir können das Feature "busy on busy" nicht nutzen, weil das in einer Zentrale keinen Sinn macht. Es müssen mehrere Gespräche gleichzeitig geführt werden können. Hat jemand von euch eine Idee, was ich tun kann um das Klingeln leiser zu machen? Normalerweise möchte ich während eines Gespräches kein Anklopfen oder Kingeln eines weiteren wartenden Anrufers nicht hören. Viele Dank
Add to a name an Alias or Nickname to Teams phone (or teams calling?)
Hi, If you setup the Auto Attendant and tell it to directory search by name. You might want to give nicknames or alias to some of your staff, for exemple, I have a single person in accounting, and her main email is "accounting" some user call her and say "accounting" other use her real name (in her signature) "lily" since her name in AD is "Lily" lily works but not accounting. in other cases some customers have complicated forein first or last names and they use a second simpler name but the real name needs work as well. anyone know how to do this?
