Screen-Sharing and Video lagging
Hello, one of our customer reports lagging video in Microsoft Teams since some weeks. Shared screens and cameras are freezing for 20-30 seconds sometimes so following a presentation is nearly impossible. We tried the following to solve this issue: - uninstalled Teams from Control Panel, then deleted all Teams folders under %APPDATA% and %LOCALAPPDATA%, then reinstalled MS Teams with newest installer - logged in with a different user on the same machine, installed MS Teams, still no difference - disabled GPU hardware acceleration - uninstalled Ethernet drivers, tried official drivers from Fujitsu (as this is a Fujitsu Notebook) and after this didn't solve the issue the drivers for the specific adapter from Intel itself - Reset network stack (netsh int ip reset tcpreset.txt) - uninstalled Sophos SSL VPN client (reinstalled it after testing) - tried a different Laptop on same ethernet, this one doesn't have this issue with same Microsoft ID - tried ethernet connection in a different network directly attached to a completly different internet connection and router, still the same issue - tried Teams via built in LTE on the affected machine, no issue! It seems to be an ethernet issue on that machine So it seems that Teams has a problem with that specific ethernet connection on that laptop. Every connection works fine (VoIP via VPN, Remote Desktop via VPN, GoToMeeting/Zoom/...). What could cause this issue? Thanks in advance
Teams Lag on PC but not on a laptop
Hello all. I have been seeing an issue with Teams being a bit laggy when using my desktop with a webcam plugged in and audio from an ear piece. However, when I switch to a laptop, there is not lag on either video or audio. My desktop is less than a year old. Bandwidth is no issue for my company. The laptop is on wifi and the desktop is on a network. Any ideas would be greatly appreciated.