Is Your Company using SharePoint for IT Service Desk Management?
Hello Everyone! :-) I am curious if anyone is using or has used SharePoint for your company's IT Service Desk needs such as service requests, ticket management, asset management, service cataloging, etc. If so, what has been your experience with setup, ongoing usage or even your experience as a user? I am looking into SharePoint as a solution to IT Service Desk Management for our internal customers and potentially our external customers as well. Thank you, Dayna