How Retail Businesses Are Automating Customer Service with Copilot Studio
The retail industry is evolving rapidly, and customer expectations are higher than ever. Shoppers demand instant answers, personalized recommendations, and seamless support across digital and physical channels. Traditional customer service models—heavy reliance on human agents and call centers—struggle to meet these demands at scale. Enter Copilot Studio: a platform that empowers retailers to automate customer service workflows while maintaining personalization and efficiency. https://dellenny.com/how-retail-businesses-are-automating-customer-service-with-copilot-studio/Combining Generative AI and Business Logic with Copilot Studio
Generative AI is reshaping how businesses build, scale, and optimize their digital solutions. By enabling natural language interactions, content creation, and decision support, AI offers a new level of flexibility. But to be truly impactful in a business environment, generative AI must work hand-in-hand with business logic—the structured rules and workflows that power day-to-day operations. This is where Copilot Studio comes in. https://dellenny.com/combining-generative-ai-and-business-logic-with-copilot-studio/Catch Up on Meetings and Tasks with Copilot in Teams
Microsoft Teams is a central hub for collaboration, meetings, and productivity. With the integration of Copilot in Teams, users can efficiently catch up on missed meetings, summarize key discussions, and stay on top of their tasks without sifting through hours of recordings. This blog will guide you on how to leverage Copilot to enhance your workflow in Teams. https://dellenny.com/catch-up-on-meetings-and-tasks-with-copilot-in-teams/
Writing Effective Prompts for Microsoft 365 Copilot
Microsoft 365 Copilot is transforming the way we work by bringing the power of AI directly into the apps we use every day — Word, Excel, PowerPoint, Outlook, and Teams. But like any AI-powered tool, the quality of what you get out of Copilot depends heavily on what you put in. In other words, your prompt matters. This guide will help you write effective prompts that unlock Copilot’s full potential, making your work faster, smarter, and more impactful. https://dellenny.com/writing-effective-prompts-for-microsoft-365-copilot/How to Use Copilot with OneDrive
Microsoft Copilot is revolutionizing productivity by integrating AI-powered assistance into Microsoft 365 applications, including OneDrive. With Copilot in OneDrive, users can efficiently search, summarize, and interact with their stored files using natural language. Whether you’re looking for a specific document, need a summary of a report, or want to generate insights from stored data, Copilot makes file management easier than ever. https://dellenny.com/how-to-use-copilot-with-onedrive/Unlocking Productivity Copilot Success Kit for Small and Medium Businesses
Microsoft Copilot is transforming the way businesses operate by integrating AI-powered assistance across Microsoft 365 apps and services. For small and medium businesses (SMBs), adopting Copilot effectively can significantly enhance productivity, streamline workflows, and improve decision-making. To help SMBs maximize the benefits of AI, Microsoft has introduced the Copilot Success Kit—a comprehensive guide designed to facilitate a smooth transition to AI-assisted work environments. https://dellenny.com/unlocking-productivity-copilot-success-kit-for-small-and-medium-businesses/Copilot Chat vsus. Microsoft 365 Copilot What's the difference?
While their names sound similar at first glance - Microsoft 365 Copilot and Microsoft 365 Copilot Chat - they differ in several aspects. And more importantly, one can't be without another. What is Microsoft 365 Copilot Chat? First since first. Microsoft 365 Copilot Chat is also called Copilot Chat. Copilot Chat generates answers based on web content, while Microsoft 365 Copilot is also grounded on users' data, like emails, meetings, files, and more. Since January 15, Microsoft 365 Copilot Chat is available for everyone. Everyone in organizations. Also customers with a Microsoft 365 Business Basic subscriptions can enjoy using Copilot Chat securily. The screenshot below shows how Copilot Chat looks like and highlights its main capabilities. Note that EDP - Enterprise Data Protection is available. What is Microsoft 365 Copilot? Microsoft 365 Copilot is an add-on available for specific Microsoft 365 Subscriptions: Microsoft 365 E3, E5, A3, A5, and Business Standard & Premium. It includes Copilot Chat in addition to other Copilot features: Microsoft 365 Copilot also includes a chat grounded on users' meetings, emails, chats, and documents. It integrates into Microsoft 365 apps, like Outlook, Teams, Word, Excel, and more. It brings the capability to create agents and additional Copilot management features such as SharePoint Advanced Management and Copilot Dashboard. The screenshot below shows how the Copilot chat experience for those users who got the Microsoft 365 Copilot license. Note that EDP - Enterprise Data Protection is available here too. Copilot Chat can be pinned in MS Teams and MS Outlook as App. How can I access Microsoft 365 Copilot Chat? Copilot Chat is nowadays accessible via m365copilot.com using your Entra account. In contrast to Microsoft 365 Copilot licensed users, Microsoft 365 Copilot Chat users cannot see, by default, Copilot Chat pinned on the Microsoft 365 homepage. Microsoft 365 Copilot Administrators will have to pin the chat in the admin center so it is easy for Copilot Chat users to access it. What's the difference? There are some aspects, such as licensing requirements, subscription fees, data sources, or access to organization content, that determine the differences between Copilot Chat and Microsoft 365 Copilot. I have listed it in the screenshot below. 👇 Image showing a 3-column table: Aspect, Microsoft 365 Copilot Chat, and Microsoft 365 Copilot.Creating Custom Plugins and Connectors in Copilot Studio
As businesses continue to adopt AI-driven solutions, Copilot Studio has emerged as a powerful platform for building and extending copilots. One of its key strengths lies in its flexibility—allowing developers and organizations to create custom plugins and connectors that seamlessly integrate with existing systems and workflows. In this blog, we’ll walk through what custom plugins and connectors are, why they matter, and how to build them in Copilot Studio. https://dellenny.com/creating-custom-plugins-and-connectors-in-copilot-studio/
