Enterprise Voice

21 Topics

Making call from Outlook contact card to a phone number no longer working since 1.6.00.18681
Dear all Since Update to Teams 1.6.00.18681, starting a call from Outlook contact card to a phone number is no longer working. Presence is visible, which indicates Teams Presence Plugin, which is handling these requests, is in general working. Making calls to a SIP address of a contact (IM address) is still working, only calls to phone numbers are broken. After clicking to link with phone number under "Work phone" nothing happens. This worked before. User is fully enabled for Teams Telephony. Does someone else mentioned this issue and found a solution to make it work again? Best Regards,
Solved
Greysi
Aug 01, 2023 Place Microsoft Teams
16KViews
4likes
35Comments
MS Teams / Skype for Business 2015 / Cisco Call Manager
Hello, I just need to verify the below design. We have S4B 2015 and will integrate it with Cisco call manager and have M365 E3. https://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/skyp-for-business.pdf Our goal is to migrate some users to MS Teams with enterprise voice to be able to communicate with on-premises users through the assign line URI. Based on my understanding there are two ways to do this either using direct routing for MS teams client or using Hybrid voice for S4B Online client. So, I have some questions to make things clear Whats the best solution for this scenario? Do we need to implement SBC in all hybrid scenarios? Do we need a special M365 license for Phone System (Cloud PBX) to be able to enable enterprise voice for the migrated users? after checking this article. Microsoft dose not mention if migrating users to MS Teams is double they mentioned only migrating users to S4B online. https://docs.microsoft.com/en-us/skypeforbusiness/skype-for-business-hybrid-solutions/plan-your-phone-system-cloud-pbx-solution/enable-users-for-phone-system
Solved
Ayman_Fathy
Dec 10, 2019 Place Microsoft Teams
7.8KViews
0likes
5Comments
SIP Trunking: What Is It? Why Do I Need It? How Do I Deploy It?
First published on TECHNET on Jun 13, 2010 A SIP trunk is a direct connection between your organization and an ITSP.
NextHop_Team
May 20, 2019 Place Skype for Business Blog
3.9KViews
0likes
0Comments
Assigning Telephone Numbers to Lync Enterprise Voice Users
First published on TECHNET on Nov 30, 2011 To provide the best user experience and prepare for future growth, it is important to use the correct numbering format when assigning phone numbers to users.
NextHop_Team
May 20, 2019 Place Skype for Business Blog
3.6KViews
0likes
0Comments
Busy signal on outbound call to PSTN
We have a user configured to the point where they now have a dialpad in their Teams client. We have an auto-attendant created and when we dial into that number, we can transfer the call to the user's Teams client successfully. However, when we try to make a call out to the PSTN we just get a "Unavailable The person you're trying to reach isn't available. Try again later." The user has a Microsoft calling plan assigned and we are not using direct routing. We can't see anything that could be the issue since everything seems to be in order. Here are some parameters from the user: Phone number type: Online OnPremEnterpriseVoiceEnabled: False HostedVoiceMail: True EnterpriseVoiceEnabled: True TeamsVoiceRoute: False OnPremLineURIManuallySet: True VoicePolicy: BusinessVoice TeamsUpgradeEffectiveMode: TeamsOnly DialPlan: US LocationPolicy: US HostedVoicemailPolicy: BusinessVoice
Anthony_Smith
Jun 18, 2021 Place Microsoft Teams
3.2KViews
1like
2Comments
Communication Credit Allocation
Hello All, We have a pool of users set up with Domestic and International Call Plans. However there are certain numbers they cannot dial, for example a National Rate non-geographical number isn't supported within the Call Plan. So for these 'special' numbers we need to provide 'Communication Credits'. The trouble is I think 'Communication Credits' can only be allocated at a Tenant Level. Ideally we'd want to bill our individual legal entities with what they have consumed. I'm not aware of any way to do this. I'm not even sure if the 'PSTN Usage' report can be run on a schedule (e.g. via Graph / Powershell), to provide reporting for this. Ideally I'd like to be able to cap the 'Communication Credits' spent per user, or maybe a group. And be able to report on spend by individual or group. Does anyone have any ideas?? Thanks Laurence
Solved
Laurence Arbin
May 06, 2020 Place Microsoft Teams
2.8KViews
1like
2Comments
Reports PSTN Usage SMS
Hi there is a new Report in Preview PSTN usage with SMS, will this report provide only number of SMS received or also SMS content. Any sample /report detail will help Not sure how SMS's will be sent and received
MTayal
Aug 28, 2020 Place Microsoft Teams
2.6KViews
0likes
1Comment
Direct SIP: Configuring Mediation Server
First published on TECHNET on Jun 13, 2010 This article is a partner article to "Direct SIP: Cisco Unified Communications Manager 6.
NextHop_Team
May 20, 2019 Place Skype for Business Blog
2.1KViews
0likes
0Comments
The Dialing Rule Optimizer for Communications Server 2007 R2 and Lync Server 2010
First published on TECHNET on Nov 15, 2010 Abstract: The Dialing Rule Optimizer enables administrators to easily configure North American local dialing numbers for a given area code and exchange, and then format them for use as IP telephony gateways with Microsoft Office Communications Server 2007 R2 and Microsoft Lync Server 2010 communications software.
NextHop_Team
May 20, 2019 Place Skype for Business Blog
1.8KViews
0likes
0Comments
E9-1-1 Support in Lync Server 2010
First published on TECHNET on Jan 04, 2011 Much of the power of the Microsoft Unified Communications platform is that it is based on SIP.
NextHop_Team
May 20, 2019 Place Skype for Business Blog
1.7KViews
0likes
0Comments