Notification Experience in Viva Engage
Our company has recently adopted Viva Engage, and we've been receiving a lot of feedback from our users regarding the notification system, particularly around how it affects their ability to stay informed without being overwhelmed. We have also noticed a significant reduction in engagement from users since moving from WorkPlace to Viva Engage. Here are the main concerns we've encountered: Users who have email notifications enabled are receiving far too many alerts. Many have expressed a desire to receive email notifications only for new posts, not for every comment or reply. Those who have turned off email notifications often forget to check Viva Engage because the only way to see new activity is to manually open the app and check The app icon doesn’t show any indication of new activity. We have not adopted using the announcement feature and we don't intend to as: Only defined community specialists and admins are allowed to use this feature and we do not want to make every employee a specialist/admin for every Engage Community It requires people to remember to use the feature for every new post There are no pop-up notifications like in Microsoft Teams. The counter in Viva Engage shows updates for both new posts and comments, which many users find distracting. They would prefer to have the option to see in-app counters only for new posts, not for every interaction. I have seen people suggest the following workaround: manually unfollowing each post to avoid comment notifications. This solution is not scalable or user-friendly IMO. A more elegant solution would be to reverse the logic: users should only receive comment notifications if they choose to follow a post. Suggested Improvements: Add granular notification settings (e.g., toggle for “new posts only” vs. “all activity”). Introduce pop-up notifications for new posts, similar to Teams. Allow users to follow posts only if they want updates, rather than being auto-subscribed. Improve visual indicators on the app icon to show unread activity. We believe these changes would significantly improve the user experience and help drive engagement without overwhelming users. Has anyone else faced similar issues? Would love to hear your thoughts or if Microsoft has any updates planned in this area. Thanks!
Does anyone know how I can get a list of all the members of a Viva Engage Community?
I would like to export the list of names, or, even better, email addresses, of all members of a Viva Engage Community of which I am an Admin, ideally in Excel format. I know that there is an option to import members using CSV format, but is there also a way to export them? There are several hundred people in the Community and I don't want to have to scroll down and type out all their names one-by-one!
Viva Engage connection with MFA
I'm not able to connect to https://engage.cloud.microsoft/main/org/microsoft.com, where I'm was added as member of several communities (I received notifications with "You have been added on..."). I'm requested to log on using my work account. All options fail: Using passkey: "Something went wrong" Using Authenticator app: "Request wasn't sent" (I approved the request.) Using password: "Your account or password is incorrect." (I entered the correct password.) It could be something with connection between my company and Microsoft. My organization has passwordless logon. Is this something that Microsoft or my organization has to fix?
Enhancements wanted for Viva Engage Event Experience
In the Event tab within Viva Engage Communities it would be great with some improvements to enhance the usage and customization of Events. Similar to Facebook and Workplace events where participants had the possibility to select "Attending" and "Not attending". We have cases where we plan in person events where it would be really helpful to get an overview of participants that are attending. Similar to Facebook and Workplace events where participants had the possibility to select "Attending" and "Not attending". Additionally, giving users the ability to add events directly to their calendars would help them stay organized and maintain a better overview of company activities. To summarize very wanted features are: The options for participants to click Attending/Not attending. Option to "Add to Calendar" directly from the event page The ability to mark the event as In Person Is this on Microsoft's Roadmap for enhancements, or could it be considered for future updates?
Inline images still not available for Discussions and Questions
I understand that "Articles" is a new premium feature for Viva Engage that allows inline images when creating an article. However, does anyone know why inline images are still not available in "Discussions" and "Questions" post options? This feature has been missing since day one for those post types. Although it became available last year with "Articles," it has yet to be integrated into the most frequently used post types in Engage, where it is desperately needed. What is the reasoning behind this?
Usage Of Custom Email Domain for Viva Engage communications
Can you use a custom domain for all Viva Engage communications? Currently there's security concerns that emails from Viva Engage can not be allow listed since they use the same domain other tenants use. We have security concerns this maybe exploited by attackers looking to exploit the platform in malicious email attacks. What controls are there (if any) to send engagements from our custom accepted domain for the tenant so our cybersecurity teams don't have security concerns? Also can you provide documentation that keeps the platform from being exploited by a threat actors from targeting other Microsoft 365 tenants? What controls have been implemented to keep this from being active exploited? Or has this been considered? This has legitimate concerns from our cybersecurity teams. Defender 365 solutions are not an acceptable answer.
Private Communities: Enable "Unlisted" Status and Hide Membership on Storylines
When using private communities in Viva Engage, it's not always desirable for these communities to be discoverable. A welcome addition would be the ability to set an Engage community as both private and unlisted, thereby removing the option for users to apply for membership. Currently, if a user is a member of a private community, this membership is visible to others on that user's storyline. This means it's possible to piece together the membership of private communities by viewing individual users' storylines.
