Teams Calling - Call Queues - Teams Channel
Hello Is anyone having problems with the new Calls channel ? The agent Toggle to opt in and out dosn't save and keeps changing back. The call history only shows a few calls and not every incoming call. The call history show the user that is looking at the history and not the user who has taken the call. The Agent present i'e Available, Busy etc isnt showing the correct information and not sending calls to the available agents