Apple Business Manager
5 TopicsVPP Apps Not Installing via Intune – Error 0x87D127DB Despite Valid Configuration
Hi everyone, We’re currently using Microsoft Intune in combination with Apple Business Manager (ABM) to provision iPhones in our organization. Our setup has worked reliably until recently: in April/May, we successfully deployed 50 iPhones without any issues. However, for the past 10 days, we’ve encountered a persistent issue: VPP apps are no longer installing automatically on newly enrolled devices. ✅ What’s working: Device registration in ABM Syncing devices from ABM to Intune Device renaming, resetting, and syncing via Intune Uninstall Apps using uninstall group of the deployment configuration on existing devices) Disabling devices in ABM and syncing changes to Intune Purchasing new apps in ABM and syncing them to Intune App license counts (total, used, available) are correctly shown in Intune ❌ What’s not working: VPP apps are not being installed. Only one or two icons appear on the home screen with a cloud symbol. Tapping them prompts a message that the app must be downloaded from the App Store. Intune consistently shows the following error: “App installation failed. 0x87D127DB (Unknown)” Occasionally, a message appears stating that VPP licenses could not be found, although all apps have sufficient licenses and Intune reflects this correctly. Troubleshooting steps taken: Devices have been reset multiple times New apps were purchased and assigned with a minimal configuration (one required group) All certificates (MDM push, VPP token, enrollment token, Apple SCIM token) are valid Apple Business Support confirms their services are operational Microsoft Support has not provided a resolution and suspects the issue lies with Apple Apple, in turn, refers us back to Microsoft At this point, we’re stuck between both vendors and are hoping someone in the community has encountered this issue or found a workaround. Has anyone else experienced this behavior or found a solution for the 0x87D127DB error with VPP apps in Intune? Thanks in advance for your help!Solved598Views0likes7CommentsAbout Remove device from Apple Bussiness Manager
Hi All, Does anyone know the correct steps to completely remove the device from apple bussiness manager? I execute Release to my iPad on ABM , it also displays device released, but my iPad still shows that it is still managed remotely and and still show on ABM. So anyone knows the how to correct complete removal method apple The steps of the device?96Views0likes1CommentApple business manager deployment - receiving pop-up bout apple account
Hello intune forum, I recently setup apple business manager in our enviroment to work with Intune. I've created the enrollment profile, setup the VPP token, etc. But now, a few of our users, myself included is getting a pop-up on our phones stating : "this apple account cannot make purchases". I made sure only the VPP apps are being pushed to the company phones and not the apps from the store. Anyone else have this issue?217Views0likes0Commentsipad issue mdm
Hello, iPads were initially enrolled in Intune through Apple Business Manager (ABM), then enrolled and equipped with apps. The MDM Push Certificate has expired. Now, the certificate has been renewed, but a different Apple ID was used. Currently, the status of the MDM Push Certificate is "Active." The VPP Token is also OK, but it still uses the old Apple ID. As for the iPads in Intune, they are showing "reset required." The Company Portal does not install itself on the iPads automatically, and when the user installs and sets it up manually, it attempts to install a management profile again, which fails.1.2KViews0likes2CommentsCannot enroll iPads in Intune. "Device not pre-registered"
Hello I can't enroll iPads into Intune anymore because of this "invalid profile" error. I'm enrolling the iPads using Apple Business Manager and Apple Configurator. This is not the first time this has happened, however, I can't seem to find a way to bypass it anymore. A few weeks ago when this happened I was able to fix it by updating the certificates, but that's not working anymore. I've tried everything I could think of, I've renewed the push certificate and enrollment program tokens multiple times. I've tried deleting old devices in both Intune and Apple Configurator to see if there was some sort of limit restriction. I've tried using multiple iPads, all get the invalid profile. I've tried creating new enrollment tokens. I've tried using multiple different Apple accounts. I’ve contacted both Apple support and CDW (the people who set us up with Intune). Apple can’t help because it’s an MDM error. CDW is currently escalating the issue after having spent over an hour on the phone with them. In the second image shown it shows that Intune is receiving the device enrollment request, but it appears the error is “Device not pre-registered”. I didn’t get this error on all the other iPads that were enrolled so I don’t know why it needs to be pre-registered now or how I’d even do that. I tried looking up that error but couldn’t find any results.2.4KViews0likes3Comments