Reply All from Shared Mailbox removes Sender Address and Duplicates Shared Mailbox Address
Our scenario is as follows: Our client is on Exchange Online and using Outlook 2013. We have 2 people accessing a shared mailbox called Info@mycompany.com PersonA and PersonB have access to the shared mailbox with full permissions. PersonA and PersonB are able to successfully send and receive from info@mycompany.com Test Scenario Send mail from PersonA@mycompany.com TO info@mycompany.com, random@random.com Test Result info@mycompany.com and random@random.com receive the email - no problem yet Test Scenario PersonA views the email in the Info shared mailbox and hits Reply All Test Result Problem exists here where: From = Info@mycompany.com To = Info@mycompany.com, random@random.com Expected behavior: From = info@mycompany.com To = PersonA@mycompany.com, random@randomcom Why would Outlook incorrectly remove PersonA@mycompany.com and incorrectly add info@mycompany.com to the TO field (unecessary since you're replying from info@mycompany.com, the shared mailbox)? How do I configure Outlook to fix this?
