Novel formatting chapters in word

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Hey gurus, a Word tech couldn't figure this out for me. Can you help? For a book I am formatting on Word, I have a page break before each new chapter. Between the margin and chapter number of each new chapter page, I want a consistent amount of spacing (without changing my margins). This should be able to be done by going to paragraph -- indents and spacing --down to spacing --then select the number of exact pt you want in the "before" box. Then click "ok."  However, no matter what number I put in the "before" box - the spacing above the chapter number doesn't move.   The tech tried it every which way she could think of and had the same problem. Thoughts?

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Spacing Before will be suppressed at the top of a page, unless that page also starts a new section. If appropriate, you could insert a section break before each new chapter.