Issue with printing envelope fonts +heading

[Metalixages]

Greetings. I have been trying to deal with my brand new laptop that I just started running yesterday. Every time I try to print an envelope it is stuck in the+ Heading font. I have had IT assist me and they are unable to figure out what is causing it. I have reset my computer as well and it’s still giving me the same problem. I tried to set the default to any other font but it just prints the same unreadable font. This is an extremely important task that I must be able to do for my business. Please help I am out of ideas!

[#2]

Was this issue ever resolved?  I'm having a similar problem.  @Metalixages 

[#3]

@Bill_Coaches unfortunately I never found a definitive answer. I ended up getting a new updated printer and that’s what seemed to solve it. The printer is no longer supported 

[#4]

@Bill_Coaches 

Try modifying the font of the built-in Envelope Address style.

In the Apply Styles pane (Ctrl+Shift+S), type in Envelope Address and click the Modify button. Make the desired changes. If you want to save the changes to the attached template, for future use, select "New documents based on this template" before confirming the settings with OK.