Forum Discussion
Getting a sign in error in Word help.
Hi ThomasNielsen,
The error message you're encountering, "AADSTS16000: User account from identity provider https://sts.windows.net doesn't exist in tenant Microsoft and cannot access the application Vortex. Sign out and sign in again with a different Azure AD user account,"is indicating that there's an issue with the authentication of your Microsoft 365 account when trying to access the "Vortex" application.
To troubleshoot this, you can start by signing out of your Microsoft 365 account, clearing your browser's cookies and cache, and then signing in again. Sometimes, stored credentials can lead to authentication problems.
Make sure you're using the correct username and password.
Also, verify that your user account is correctly set up in Azure AD and associated with the right tenant. If your organization uses multi-factor authentication (MFA), ensure you've completed the MFA process.
This error message typically indicates an authentication problem rather than a bug in Microsoft Word or Office 365, so addressing your Azure AD account and authentication setup is essential to resolving the issue.
For more reference you can use this:
Error AADSTS50020 - User account from identity provider does not exist in tenant - Active Directory | Microsoft Learn
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Kindest regards,
Leon Pavesic
- Hi Leon.
Thanks for your response.
This error happens on multiple users, multiple windows devices and I have seen it happen on multiple tenants.
Did you try to reproduce the problem?
Kind regards
Thomas.Hi ThomasNielsen,
thanks for the update, here is the official Microsoft documentation about the similar error nad some useful Q & A:
Error AADSTS50020 - User account from identity provider does not exist in tenant - Active Directory | Microsoft Learn
User account from identity provider does not exist in tenant and cannot access the application in that tenant - Microsoft Q&A
How to fix AADSTS16000 ? - Microsoft Q&A
Do you have "Vortex" app in your Azure App registrations or Enterprise Applications? You should check that in Azure portal.Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.If the post was useful in other ways, please consider giving it Like.
Kindest regards,
Leon Pavesic
