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ErinWright's avatar
ErinWright
Copper Contributor
Oct 25, 2021

Embedded Video Won't Play in Word

Greetings! I am using Word for Microsoft 365 on an updated version of Windows 10. I can embed a video from YouTube; however, I can't play it once embedded. When I click on it to play it or right-click and then select "Play Video" from the shortcut menu, all I see is a large white box. (I do have Edge and Explorer 11 installed, for what it's worth.) 

 

Any suggestions on how to play the embedded video will be very, very much appreciated! 

 

Thank you,

Erin

  • Berend_Storm's avatar
    Berend_Storm
    Copper Contributor

    ErinWright 

    I have exactly the same issue.
    Is this related to an update or missing player app?
    Right click and "Open link" works fine by opening my default browser (Google) and starting the video.

    • ErinWright's avatar
      ErinWright
      Copper Contributor
      The right-click works for me, also; however, still no luck playing embedded videos. I *think* this problem is related to Windows rather than Word because I can't get embedded videos to play in Adobe Acrobat, either (only the audio will play).
  • bert0001's avatar
    bert0001
    Copper Contributor

    ErinWright 

    Have you been able to slove this problem? I am experiencing the same. Please share your experience. txxxx

    • ErinWright's avatar
      ErinWright
      Copper Contributor
      No, I haven't been able to solve this problem. I have sent feedback to Microsoft and encourage everyone else to do the same because it's frustrating to have a feature that just doesn't work at all. ☹
      • Berend_Storm's avatar
        Berend_Storm
        Copper Contributor

        ErinWright 

        I ran a test with PowerPoint.
        The embedded video runs fine there.
        It looks more like a combination of WORD 365 and WIN10.
        Does anyone have additional test suggestions?

  • TaylaSian's avatar
    TaylaSian
    Copper Contributor

    I have had the same issue. I have tried embedding the video using both the embed code and the URL, but neither seems to work playing directly from word. Although when I right-click the link works to open the video on youtube. Has there been any update or fix for this? I've attached a screenshot of the window that pops up when I click on the video for reference. 

     

     

      • BerendStorm's avatar
        BerendStorm
        Copper Contributor
        Hi Doug,
        That opens the default browser and plays the video, but that is not the primary goal.

        BTW I am a keen follower of your articles about Office automation. Just like I follow a few others from the WORD MVP group.
  • JoeMama57's avatar
    JoeMama57
    Copper Contributor
    Apr 03 2022 07:14 AM
    Online Video Insertion

    Greetings everyone! I'm trying to insert an online video into my Word document. The program appears to insert the video, but when I click on the video, a white square appears superimposed over the document... it remains on the screen even after I close the document. I've tried several YouTube videos and the same thing happens every time. I also did a Bing video search, but it didn't give me the option to insert a video.

    Any ideas, anyone?
    • Berend_Storm's avatar
      Berend_Storm
      Copper Contributor
      This is exactly why I revived this thread.
      Same problem on 2 PC's, both running Office 365 (Dutch), with AutoUpdate of the version.
      Sofar no one has found a solution.
      • JoeMama57's avatar
        JoeMama57
        Copper Contributor
        Thank you! I'm also using Office 365 and I have Windows for Home installed.
  • ErinWright's avatar
    ErinWright
    Copper Contributor
    Hello, everyone! The embedded videos have suddenly started to play! I tested it on both Windows 10 and Windows 11 and both are working. I hope you are all seeing the same thing?
    • Berend_Storm's avatar
      Berend_Storm
      Copper Contributor

      ErinWright and all others:

       

      Yesterday I had a Windows update and it's working at my end as well.
      Looks like Microsoft found some glitch/bug somewhere that has been solved.

      Just hoping that the rest of you will have the same positive result after a Windows update.

       

      I'm happy now and will step out of this discussion.

       

      Happy Easter!

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