Unable to log in

Question

Hi everyone&nbsp;I am a windows 11 insider Just installed the January update.&nbsp;&nbsp;But now I cant log in&nbsp; with&nbsp; my pin I also noticed power options to shutdown or restart are not available.&nbsp;If I force it into Safe Mode I can log in with my Pin. and all the shutdown options are there.&nbsp;I wondered if anybody else had this problem and did they find a solution.&nbsp;Its looks like something is causing it not to load properly in Normal mode.&nbsp;Fine in Safe mode&nbsp;Thanks

kapilarya · Answer

Can you share us the build you're currently on.Try upgrading to newer build or go back to previous build, see if it helps.

antonio1475 · Answer

Same here! I'm now on 22538.1010 and I can't log in using PIN or password. It just doesn't react, and it ends up rebooting.
For a while, I also saw 2 users on the login screen. Both with my name but only one with picture. Neither worked.

I can login on Safe mode, though (like now), but Windows Update doesn't work, nor does the Feedback Center.

mrmagoouk · Answer

Hi KapilDetailsWindows 11 ProfessionalVersion2009OS Build10.0.22533.1001

mrmagoouk · Answer

Hi AntonioLooks like you have the exact same problem as me, on the poweroptions in the R/H corner I have no option to shutdown or restart is it the same for you?

antonio1475 · Answer

Mrmagoouk&nbsp;exactly. No options and password/PIN do nothing.&nbsp;After some attemps in Safe Mode (it works), I was able to revert the last update via the Safe/Recovery Boot (reset pc 3 times and it boots automatically) down to 22533.&nbsp;I can log in now, and have paused the updates for a week. 22533 has the issue where the volume indicator crashes explorer.exe, but it's much better than not being able to log in.&nbsp;I will do some backup and try again, maybe from an iso.&nbsp;Or wait to the next build. Such a weird (and critical) error. I'm surprised we are the only ones?&nbsp;

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Unable to log in