Forum Discussion
Turned on MFA on microsoft and I am stuck. I was told to reset my account
As required by microsoft I turned on MFA on my business account where I am admin. It logged me out everywhere and when I log on it asks for the code from my authenticator app. I don't think I have ever used this app (I use the google one usually). If I had used it then it was 5 years ago. When I try to install the authenticator app it asks for a authenticator app code. and of course I can't log into admin to turn off MFA as it asks for a code from the authenticator app
7 Replies
michaelkjanos wrote:
When I try to install the authenticator app it asks for a authenticator app code. and of course I can't log into admin to turn off MFA as it asks for a code from the authenticator app
michaelkjanos, you must have Authenticator app already installed when you opt to enable MFA.
If you haven't, then you might have enabled a different verification method to turn on MFA.
And if that's true, you can that verification method to login, instead of Authenticator app.
- Well, if you can login your account then you may just head to Security Info option to adding another Authenticator app... That's it.
Little_Joe where is the security info option?
