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michaelkjanos's avatar
michaelkjanos
Copper Contributor
Jun 18, 2023

Turned on MFA on microsoft and I am stuck. I was told to reset my account

As required by microsoft I turned on MFA on my business account where I am admin. It logged me out everywhere and when I log on it asks for the code from my authenticator app. I don't think I have ever used this app (I use the google one usually). If I had used it then it was 5 years ago. When I try to install the authenticator app it asks for a authenticator app code. and of course I can't log into admin to turn off MFA as it asks for a code from the authenticator app

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  • KapilArya's avatar
    KapilArya
    MVP
    Jul 09, 2023
    michaelkjanos wrote:

    When I try to install the authenticator app it asks for a authenticator app code. and of course I can't log into admin to turn off MFA as it asks for a code from the authenticator app

    michaelkjanos, you must have Authenticator app already installed when you opt to enable MFA.

     

    If you haven't, then you might have enabled a different verification method to turn on MFA.

     

    And if that's true, you can that verification method to login, instead of Authenticator app.

  • Little_Joe's avatar
    Little_Joe
    Bronze Contributor
    Jun 20, 2023
    Well, if you can login your account then you may just head to Security Info option to adding another Authenticator app... That's it.

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I was told to reset my account","id":"message:3850516","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:1904402"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"conversation":{"__ref":"Conversation:conversation:3850516"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3850516"},"body":"

As required by microsoft I turned on MFA on my business account where I am admin. It logged me out everywhere and when I log on it asks for the code from my authenticator app. I don't think I have ever used this app (I use the google one usually). If I had used it then it was 5 years ago. When I try to install the authenticator app it asks for a authenticator app code. and of course I can't log into admin to turn off MFA as it asks for a code from the authenticator app

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As required by microsoft I turned on MFA on my business account where I am admin. It logged me out everywhere and when I log on it asks for the code from my authenticator app. I don't think I have ever used this app (I use the google one usually). If I had used it then it was 5 years ago. When I try to install the authenticator app it asks for a authenticator app code. and of course I can't log into admin to turn off MFA as it asks for a code from the authenticator app

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Turned on MFA on microsoft and I am stuck. I was told to reset my account","moderationData":{"__ref":"ModerationData:moderation_data:3869242"},"body":"
michaelkjanos wrote:
\n

When I try to install the authenticator app it asks for a authenticator app code. and of course I can't log into admin to turn off MFA as it asks for a code from the authenticator app

\n
\n

michaelkjanos, you must have Authenticator app already installed when you opt to enable MFA.

\n

 

\n

If you haven't, then you might have enabled a different verification method to turn on MFA.

\n

 

\n

And if that's true, you can that verification method to login, instead of Authenticator app.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-07-09T04:42:13.064-07:00","lastPublishTime":"2023-07-09T04:42:13.064-07:00","metrics":{"__typename":"MessageMetrics","views":1275},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Windows/category:products-services/category:communities/community:gxcuf89792board:WindowsInsiderProgram/message:3850516/message:3869242","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:33":{"__typename":"Rank","id":"rank:33","position":14,"name":"Bronze Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:38497":{"__typename":"User","id":"user:38497","uid":38497,"login":"Little_Joe","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-02T19:54:35.937-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0zODQ5Ny0yNjE1MTVpMDE5QkEyNjlCRDYyMzA5NQ"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:gxcuf89792/user:38497"},"ModerationData:moderation_data:3851708":{"__typename":"ModerationData","id":"moderation_data:3851708","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3851708":{"__typename":"ForumReplyMessage","uid":3851708,"id":"message:3851708","revisionNum":1,"author":{"__ref":"User:user:38497"},"readOnly":false,"repliesCount":5,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"parent":{"__ref":"ForumTopicMessage:message:3850516"},"conversation":{"__ref":"Conversation:conversation:3850516"},"subject":"Re: Turned on MFA on microsoft and I am stuck. I was told to reset my account","moderationData":{"__ref":"ModerationData:moderation_data:3851708"},"body":"Well, if you can login your account then you may just head to Security Info option to adding another Authenticator app... That's it.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"132","kudosSumWeight":0,"postTime":"2023-06-19T23:08:37.168-07:00","lastPublishTime":"2023-06-19T23:08:37.168-07:00","metrics":{"__typename":"MessageMetrics","views":1413},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Windows/category:products-services/category:communities/community:gxcuf89792board:WindowsInsiderProgram/message:3850516/message:3851708","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzODUxNzE3LDM4NTE3MTc","node":{"__ref":"ForumReplyMessage:message:3851717"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3851717":{"__typename":"ModerationData","id":"moderation_data:3851717","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3851717":{"__typename":"ForumReplyMessage","uid":3851717,"id":"message:3851717","revisionNum":1,"author":{"__ref":"User:user:1904402"},"readOnly":false,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"parent":{"__ref":"ForumReplyMessage:message:3851708"},"conversation":{"__ref":"Conversation:conversation:3850516"},"subject":"Re: Turned on MFA on microsoft and I am stuck. I was told to reset my account","moderationData":{"__ref":"ModerationData:moderation_data:3851717"},"body":"

Little_Joe  where is the security info option? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"59","kudosSumWeight":0,"postTime":"2023-06-19T23:30:39.487-07:00","lastPublishTime":"2023-06-19T23:30:39.487-07:00","metrics":{"__typename":"MessageMetrics","views":1413},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Windows/category:products-services/category:communities/community:gxcuf89792board:WindowsInsiderProgram/message:3850516/message:3851717","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwzODUxNzgzLDM4NTE3ODM","node":{"__ref":"ForumReplyMessage:message:3851783"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3851783":{"__typename":"ModerationData","id":"moderation_data:3851783","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3851783":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:38497"},"id":"message:3851783","revisionNum":1,"uid":3851783,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"parent":{"__ref":"ForumReplyMessage:message:3851717"},"conversation":{"__ref":"Conversation:conversation:3850516"},"subject":"Re: Turned on MFA on microsoft and I am stuck. I was told to reset my account","moderationData":{"__ref":"ModerationData:moderation_data:3851783"},"body":"

michaelkjanos 

 

Login via www.office.com

 

 

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