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Oct 09, 2019
Solved

[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring

UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.   https://blogs.windows.com/windowsexperience/...
  • Eddie Leonard's avatar
    Oct 19, 2019

    HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue.  We appreciate your patience!

     

    -Eddie

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Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring","id":"message:902034","revisionNum":3,"repliesCount":107,"author":{"__ref":"User:user:310193"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"conversation":{"__ref":"Conversation:conversation:902034"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:902034"},"body@stripHtml({\"truncateLength\":200})":" UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.   https://blogs.windows.com/windowsexperience/...","body@stringLength":"1719","rawBody":"

UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.

 

https://blogs.windows.com/windowsexperience/2019/10/17/announcing-windows-10-insider-preview-build-19002/

 

 

After upgrading to 18999 from 18995, I can't restart my computer or shut it down anymore. when I attempt to do any of them, the computer gets stuck forever in either \"shutting down\" or \"restarting\" state with the loading icon circling.

also the CPU usage goes up and I can tell it by reading the CPU temp number showin on my motherboard and CPU fans getting loud.

I have to hard reset or hard shut down by either pressing the reset button on my case or holding the power button.

the scary part is that it's not listen under the known issues in here:

https://blogs.windows.com/windowsexperience/2019/10/08/announcing-windows-10-insider-preview-build-18999/

 

anyone else having the same problem?

 

my specs:

i7 7700K

16GB RAM DDR4 3200Mhz

IGPU graphic card

SSD M.2

 

Feedback to upvote:

https://aka.ms/AA67uo7

 

 

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Oh, not new at all (I am IT support/service guy), you can find on net easily.
To mention a few, after several/long Sleep or Hibernate, small glitches happens, all kinds of; graphical, printing, dns errors, DATABASE ERRORS, rules filing, processes freeze or misbehave, failed commands etc. etc...
Somme might miss them, if PC used just for browsing, light office and similar.

But if for another some critical process dies, well...

","body@stringLength":"452","rawBody":"

Oh, not new at all (I am IT support/service guy), you can find on net easily.
To mention a few, after several/long Sleep or Hibernate, small glitches happens, all kinds of; graphical, printing, dns errors, DATABASE ERRORS, rules filing, processes freeze or misbehave, failed commands etc. etc...
Somme might miss them, if PC used just for browsing, light office and similar.

But if for another some critical process dies, well...

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HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue.  We appreciate your patience!

 

-Eddie

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HotCakeX 

This is not good advice. Windows 10 has issues with sleep and hibernate and they are not recommended.

","body@stringLength":"323","rawBody":"

 

This is not good advice. Windows 10 has issues with sleep and hibernate and they are not recommended.

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MariaArkle 

Spoiler

MariaArkle wrote:

HotCakeX 

This is not good advice. Windows 10 has issues with sleep and hibernate and they are not recommended.


That's exactly the opposite.

Build 18999 has No problem with Sleep or Hibernate.

it only has problem with Shut down and Restart.

We all use Sleep and Hibernate to prevent the need for Shutdown or Restart and in the Known issues list they clearly stated that the problem is only with Restart and Shutdown.

 

if you have problem with Sleep or Hibernate then it is not related to this issue and you should create a separate feedback about it.

","body@stringLength":"1839","rawBody":"

 


 wrote:

 

This is not good advice. Windows 10 has issues with sleep and hibernate and they are not recommended.


That's exactly the opposite.

Build 18999 has No problem with Sleep or Hibernate.

it only has problem with Shut down and Restart.

We all use Sleep and Hibernate to prevent the need for Shutdown or Restart and in the Known issues list they clearly stated that the problem is only with Restart and Shutdown.

 

if you have problem with Sleep or Hibernate then it is not related to this issue and you should create a separate feedback about it.

","author":{"__ref":"User:user:310193"},"isEscalated":null,"postTime":"2019-10-13T13:58:31.958-07:00","parent":{"__ref":"ForumReplyMessage:message:911357"}},"ForumReplyMessage:message:911368":{"__typename":"ForumReplyMessage","id":"message:911368","revisionNum":2,"uid":911368,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"conversation":{"__ref":"Conversation:conversation:902034"},"subject":"Re: [FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:911368"},"body":"

She meant, that usually there is problem using them, since like always...
It \"works\" but with gremlins (like Fast Startup), not that he has a no go problem.

","body@stringLength":"168","rawBody":"

She meant, that usually there is problem using them, since like always...
It \"works\" but with gremlins (like Fast Startup), not that he has a no go problem.

","author":{"__ref":"User:user:423571"},"isEscalated":null,"postTime":"2019-10-13T14:24:07.120-07:00","parent":{"__ref":"ForumReplyMessage:message:911359"}},"ForumReplyMessage:message:911380":{"__typename":"ForumReplyMessage","id":"message:911380","revisionNum":1,"uid":911380,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"conversation":{"__ref":"Conversation:conversation:902034"},"subject":"Re: [FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:911380"},"body":"

MDM-1 

Spoiler

MDM-1 wrote:

He meant, that usually there is problem using them, since like always...
It \"works\" but with gremlins (like Fast Startup), not that he has a no go problem.

That's definitely new to me,

what is the problem exactly?

I have old and new hardware (a wide range) running latest Windows 10 and they are all fine.. when I say old I mean 10 years old laptops and new is 2018 new PCs.

","body@stringLength":"1392","rawBody":"

 


 wrote:

He meant, that usually there is problem using them, since like always...
It \"works\" but with gremlins (like Fast Startup), not that he has a no go problem.

That's definitely new to me,

what is the problem exactly?

I have old and new hardware (a wide range) running latest Windows 10 and they are all fine.. when I say old I mean 10 years old laptops and new is 2018 new PCs.

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MDM-1 

Spoiler

MDM-1 wrote:

Oh, not new at all (I am IT support/service guy), you can find on net easily.
To mention a few, after several/long Sleep or Hibernate, small glitches happens, all kinds of; graphical, printing, dns errors, DATABASE ERRORS, rules filing, processes freeze or misbehave, failed commands etc. etc...
Somme might miss them, if PC used just for browsing, light office and similar.

But if for another some critical process dies, well...


Must be happening rarely then,

I do all kinds of things and never noticed anything strange or out of ordinary.

only thing is that my VPN to my server disconnects which isn't a big deal.

All my VMs and VM servers work fine and I don't need to separately put them to sleep when I wanna put the Host to sleep, after waking up the computer they are all fine.

Sleep is the best thing in Windows 10 build 1903, or the insider fast ring that I use build 18999.

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MDM-1 

Spot on! Sadly those who don't do IT professionally don't realize that there are problems with sleep and, even more so with hibernate, in Windows and have been for a long time.

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MariaArkle 

Spoiler

MariaArkle wrote:

MDM-1 

Spot on! Sadly those who don't do IT professionally don't realize that there are problems with sleep and, even more so with hibernate, in Windows and have been for a long time.

I do all types of things on a variety of hardware and haven't noticed anything. you might wanna start being more specific

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It is such a Famous and old issue, she does not need to be more specific (would have to write an essay here!). You can easily google it.
And \"only thing is that my VPN to my server disconnects which isn't a big deal\" is just that, the glitch in question.
The thing is the errors are generally too small of an issue, and people just ignore them, or they Restart the PC (and of course all is working after restart) and they miss to correlate the issue with the cause...

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