Error 0x800f0831 KB5031356

Copper Contributor

I have been getting this error after installing an windows update, ive done these 

-Downloading and installing from the update catalog does not work
-I tried DISM and sfc /scannow

1 Reply

Hi @pulsez,

Certainly, let's simplify the steps for you:

1. Run the Windows Update Troubleshooter:
- Go to Settings > Update & Security > Troubleshoot, and then run the "Windows Update" troubleshooter.

2. Reset Windows Update Components:
- Open Command Prompt with administrator rights.
- Type these commands one by one, pressing Enter after each:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

- Rename two folders by typing these commands:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old

- Finally, restart the services:

net start wuauserv
net start cryptSvc
net start bits
net start msiserver

3. Check for Corrupted System Files:
- Run `sfc /scannow` in Command Prompt to look for and fix any corrupted system files.

4. Manually Install the Problematic Update:
- Find the update causing the issue, download it from the Microsoft Update Catalog, and install it manually.

5. Check Disk Utility:
- To ensure your hard drive is in good shape, run a disk check by opening Command Prompt with admin rights and typing `chkdsk /f`. Restart your computer to complete the check.

6. Perform a Repair Upgrade:
- If nothing else works, you might consider doing a repair upgrade of Windows, which reinstalls Windows while keeping your files and apps. You'll need a Windows installation USB or DVD for this.


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Kindest regards,

Leon Pavesic