Forum Discussion

Sliseal0324's avatar
Sliseal0324
Copper Contributor
Feb 09, 2022

Camera doesn't work in windows insider program

My camera doesn't work in windows 11 22543. I am using a surface book 2. I will post the error code below.

Specs-

Device name Private

Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz 2.11 GHz

Installed RAM 8.00 GB

Device ID Private

Product ID Private

System type 64-bit operating system, x64-based processor

Pen and Touch Pen and touch support with 10 touch points

Edition Windows 11 Pro Insider Preview

Version Dev

Installed on ‎1/‎28/‎2022

OS build 22543.1000

Experience Windows Feature Experience Pack 1000.22543.1000.0

  • KapilArya's avatar
    KapilArya
    Feb 10, 2022
    Suggest you to check Camera drivers and make sure they're working else reinstall them. If issue still persists, wait for the next build to arrive. Meanwhile, report this problem via Feedback hub app.
  • KapilArya's avatar
    KapilArya
    MVP
    Feb 10, 2022
    Suggest you to check Camera drivers and make sure they're working else reinstall them. If issue still persists, wait for the next build to arrive. Meanwhile, report this problem via Feedback hub app.
    • Sliseal0324's avatar
      Sliseal0324
      Copper Contributor
      Feb 10, 2022

      KapilArya I contacted MS support after this and I got the reply saying you would need to reinstall windows to fix the issue by the surface recovery method. They said because the windows insider program is not responsible or something, they won't take care of the lost data I knew that however when I was flighting and now my PC is working after going to Win10 20H2, 21H1, 21H2, Win1121H2, finally, back to windows 11 22543. As for the new build, they said it'll likely not fix the issue. I really hope they'll bring a new update today or tomorrow because I'm hoping that there will be a new feature because they took one week of saying that the build is a WIP.

  • Little_Joe's avatar
    Little_Joe
    Bronze Contributor
    Feb 10, 2022
    Hello,
    Try press "Winkey + R" then run with "devmgmt.msc" to open up Device Manager then check whether there is a exclamation on Camera. If yes better to download and install the Camera drivers from MS site.
    • Sliseal0324's avatar
      Sliseal0324
      Copper Contributor
      Feb 10, 2022

      Little_Joe I contacted MS support after this and I got the reply saying you would need to reinstall windows because the windows insider program is not responsible or something? I forgot what the agent said but something like that. I reinstalled windows and now it's working! unfortunately lost all data 😞 Anyways, thanks!

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