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johnmercs

Copper Contributor

Oct 08, 2023

Windows 365 VM keep restarting everyday

Windows 365 VM keep restarting everyday after 5PM SG Time even though we didn't set it up. The error show below is while I am remoted and it will shutdown.

Error code: 0x3
Extended error code: 0x19

From Event viewer, there is a planned shutdown for wvchelper

The process C:\windows\system32\svchost.exe (computer name), has initiated the shutdown of computer <computer name> on behalf of user NT Authority\sytem for the following reason: Other (Planned)

Reason code: 0x80000000
Shutdown Type: Shutdown
Comment: Calling CleanShutdown by wvchelper
Reason for shutdown: Stop call

business

6 Replies

DimitriRodis
Copper Contributor
Oct 14, 2023
johnmercs we have a client that is having the same issue on 9/10 Windows 365 virtual machines. We have had cases (yes plural) open for a week now and we are no nearer a resolution than we were to begin with.
- johnmercs
  Copper Contributor
  Dec 14, 2023
  Not sure if changes like changing the Business hours on my Cloud PC resolved the issue coz I am not facing the issue anymore.
  - Leroy231
    Copper Contributor
    Jul 09, 2024
    Are you referring to the "Active hours" setting in Windows Update settings? That only allows 18 hours max range but I don't want my Windows 365 machine to shut down at all.

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everyday","id":"message:3948577","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:2070406"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Windows365Discussions"},"conversation":{"__ref":"Conversation:conversation:3948577"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3948577"},"body":"

Windows 365 VM keep restarting everyday after 5PM SG Time even though we didn't set it up. The error show below is while I am remoted and it will shutdown.

Error code: 0x3
Extended error code: 0x19

From Event viewer, there is a planned shutdown for wvchelper

The process C:\\windows\\system32\\svchost.exe (computer name), has initiated the shutdown of computer <computer name> on behalf of user NT Authority\\sytem for the following reason: Other (Planned)

Reason code: 0x80000000
Shutdown Type: Shutdown
Comment: Calling CleanShutdown by wvchelper
Reason for shutdown: Stop call

","body@stringLength":"816","rawBody":"

Windows 365 VM keep restarting everyday after 5PM SG Time even though we didn't set it up. The error show below is while I am remoted and it will shutdown.

Error code: 0x3
Extended error code: 0x19

From Event viewer, there is a planned shutdown for wvchelper

Reason code: 0x80000000
Shutdown Type: Shutdown
Comment: Calling CleanShutdown by wvchelper
Reason for shutdown: Stop call

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johnmercs we have a client that is having the same issue on 9/10 Windows 365 virtual machines. We have had cases (yes plural) open for a week now and we are no nearer a resolution than we were to begin with.

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