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johnmercs's avatar
johnmercs
Copper Contributor
Oct 08, 2023

Windows 365 VM keep restarting everyday

Windows 365 VM keep restarting everyday after 5PM SG Time even though we didn't set it up. The error show below is while I am remoted and it will shutdown. 

 

Error code: 0x3
Extended error code: 0x19

 

From Event viewer, there is a planned shutdown for wvchelper

 

The process C:\windows\system32\svchost.exe (computer name), has initiated the shutdown of computer <computer name> on behalf of user NT Authority\sytem for the following reason: Other (Planned)

Reason code: 0x80000000
Shutdown Type: Shutdown
Comment: Calling CleanShutdown by wvchelper
Reason for shutdown: Stop call



business

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  • DimitriRodis's avatar
    DimitriRodis
    Copper Contributor
    Oct 14, 2023

    johnmercs we have a client that is having the same issue on 9/10 Windows 365 virtual machines. We have had cases (yes plural) open for a week now and we are no nearer a resolution than we were to begin with.

    • johnmercs's avatar
      johnmercs
      Copper Contributor
      Dec 14, 2023
      Not sure if changes like changing the Business hours on my Cloud PC resolved the issue coz I am not facing the issue anymore.
      • Leroy231's avatar
        Leroy231
        Copper Contributor
        Jul 09, 2024
        Are you referring to the "Active hours" setting in Windows Update settings? That only allows 18 hours max range but I don't want my Windows 365 machine to shut down at all.

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everyday","id":"message:3948577","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:2070406"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Windows365Discussions"},"conversation":{"__ref":"Conversation:conversation:3948577"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3948577"},"body":"

Windows 365 VM keep restarting everyday after 5PM SG Time even though we didn't set it up. The error show below is while I am remoted and it will shutdown. 

 

Error code: 0x3
Extended error code: 0x19

 

From Event viewer, there is a planned shutdown for wvchelper

 

The process C:\\windows\\system32\\svchost.exe (computer name), has initiated the shutdown of computer <computer name> on behalf of user NT Authority\\sytem for the following reason: Other (Planned)

Reason code: 0x80000000
Shutdown Type: Shutdown
Comment: Calling CleanShutdown by wvchelper
Reason for shutdown: Stop call



","body@stringLength":"816","rawBody":"

Windows 365 VM keep restarting everyday after 5PM SG Time even though we didn't set it up. The error show below is while I am remoted and it will shutdown. 

 

Error code: 0x3
Extended error code: 0x19

 

From Event viewer, there is a planned shutdown for wvchelper

 

The process C:\\windows\\system32\\svchost.exe (computer name), has initiated the shutdown of computer <computer name> on behalf of user NT Authority\\sytem for the following reason: Other (Planned)

Reason code: 0x80000000
Shutdown Type: Shutdown
Comment: Calling CleanShutdown by wvchelper
Reason for shutdown: Stop call



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johnmercs we have a client that is having the same issue on 9/10 Windows 365 virtual machines. We have had cases (yes plural) open for a week now and we are no nearer a resolution than we were to begin with.

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