Windows 11 23H2 File Explorer keeps crashing!

[Jaydenon]

I am using my dad's new laptop until my desktop gets the required repairs. I have File Explorer constantly crashing, on a daily basis. What should I do to fix the issue?

Thanks

[#2]

Hello @Jaydenon.

The exception code indicates that a memory access violation is the root cause.
Did you make any change in the software configuration after which the problem started to occur?

Bye.

[#3]

Windows.Devices.Lights.dll is the Windows Dynamic Lighting (WDL) service that is the reason that causes the crash. Go in MyASUS app | System update. As you can see in my screenshot below, it could be possible that a hotfix is available from Asus that you haven't installed yet, and that could potentially get rid of the problem.

[#4]

Restart Windows Explorer

Sometimes, simply restarting the Windows Explorer process can help resolve the issue.

Open Task Manager by pressing Ctrl + Shift + Esc.
In the Processes tab, find Windows Explorer.
Right-click on it and select Restart.

2. Check for Windows Updates

Make sure your Windows is up to date, as Microsoft frequently releases patches that may fix bugs.

Go to Settings > Windows Update and click Check for updates.