Forum Discussion
surface book 3 windows 11 | Camera not working
Dear Ammani-San & ibutenko & KapilArya
Any news on this specific issue?
We have two Surface Book 3 in our enviroment, but only one of them is having kinda the same issue. There is two indicators when it happens, the camera light button is turned on and Windows Service: Windows Camera Frame Server is utilizing 15-20% CPU power. I have an idea it's a bug in Windows Hello on a Windows Surface Book 3, updated drivers via. Microsoft link no luck, latest and greatest W11 22H2.
MizzeN_ I still have the same issue with same symptoms as yours. No changes, no response from anyone. A few thoughts.
1. I reinstalled Windows, and the issue was gone for a while, but then it returned, which tells that this is not a hardware issue.
2. After a Windows reboot, the camera usually works for a while, but then it fails again, frequently, in the middle of a Skype call.
3. Disabling and reenabling the camera through Windows device manager doesn't help.
4. So, likely the camera driver is failing, but it is not clear what is triggering it on the first place. At the same time, you are saying that you have several identical devices, but only one of them has this problem, to it may have something to do with the hardware (from what I know, Microsoft made several HW modifications to this model).
I tried to find another version of the camera driver to see if installing it will solve the problem, but couldn't quickly find one. If nothing else, I plan to reinstall Windows, create a restore point and see what/when will trigger this issue. If that won't help, I'll switch to Mac.