Forum Discussion
Mouse and USB audio random hangs
MSI collected logs and provided no other resolution than - "go to the retailer and ask for a replacement board as it might have faulty USB port"
Yes, I have tried all ports. It fails randomly so I it's also not an ideal for troubleshooting.
Last night though I had something else happen as well. While in game (Cyberpunk main menu) my audio dropped, my keyboard stopped responding and so did mouse. Each device still displayed RGB lights on them but were otherwise unresponsive. I unplugged each one by one and plugged again only to find out that none of the RGB came back. Devices appeared not connected. After a reboot (via case power switch) I noticed a new entry in the Event Log:
"Connectivity state in standby: disconnected, reason: NIC compliance", so by documentation: This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
I am now thinking, maybe my 12 years old Antec True Power Quattro 1200 is finally giving up?
Just to be on the safe side, I ordered a new SEASONIC PRIME GX-1000, once delivered, I will replace and see if I am any better. If not, at least I will know the good ole' Antec is still up to the job.
Thanks for you inputs!
Did you observe the same result?
There is a possibility that it might be a hardware issue.
It is also good idea to send feedback because it contains log files and would help the Windows team to investigate the problem.
Hi!
Yesterday and today I also received a notification that there was a problem with USB-C. I went to read the article, and everything was pointing to the insufficient power in the system.
So, last two days it wasn't intermittent anymore, it was the worst of all times, with mouse freezing, USB dropping out few minutes of reconnect, not only in game but also in OS, while doing simple tasks - Excel, Outlook, web browsing.
Today my new Seasonic arrived. I installed it and had no issue so far, even during one hour of my gaming session, will continue with tests, but it does look much better. We will see. Thanks Reza.- Great, thank you for the update and I hope it solved the issue.
Well well here I am again.
The new PSU did not help. At least I have a new piece of hardware now.
I logged the case with MSI as I have got any USB devices randomly reconnect. No longer just mouse or audio. Its actually any device that I connect to ANY USB port.
MSI did not help, offered me that I should send the mb to seller's service.
I saw many other posts about USB disconnecting, and that is across boards brands and models, even in Z690 chipset. I no longer think I am alone with the problem. All these months I tried various troubleshooting options, workarounds and whatnot, but problem is still there.
I replaced USB peripherals with new ones, replaced the USB power HUB, changed cables, reshuffled connections on the back I/O.
My current testing is to move four devices to another powered HUB that connects to USB-C as so far I tested only USB-A ports. However I keep low expectations for this.