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BaoLinhHa's avatar
BaoLinhHa
Copper Contributor
May 07, 2023

Cannot find any play sound after updating window

Hi everybody, 

I need help. My problem is:

- After updating window (I am using Win 11), I can not find any audio device (picture below):

 

 

- I tried to uninstall and re-install, but it does not work. 

 

 

- I tried to run Troubleshoot in Windows, but it could not find any problem 

 

- When I tried to use System Sound and re-connect with my Bluetooth speaker devices, I could not find any device to pair.

 

Now I need to figure out how to fix it to watch my movie. 

 

Please share with me the solution to fix this problem. 

 

Thanks and best regards!

 

device management
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5 Replies

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    May 07, 2023
    Check for Windows Update and see if there is any new update?
    Open start and search for feedback and open the Feedback Hub app and report this issue.
    Try visit your device's manufacturer website and download and install the latest sound driver.
    • BaoLinhHa's avatar
      BaoLinhHa
      Copper Contributor
      May 07, 2023
      Yes sir,

      I uninstall all the updates of Windows. But the problem still appears. 😞

      So confused.
      • Reza_Ameri's avatar
        Reza_Ameri
        Silver Contributor
        May 08, 2023
        Have you tried updating the driver as I mentioned earlier?
        Try performing Clean Boot and see if the problem persists?
        Have a look at:
        https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

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