Forum Discussion

lpham's avatar
lpham
Brass Contributor
May 27, 2020

Windows 10 Restart after Login

We have some machines on our domain that's crashing upon login.  They get the "Your PC Will Automatically Restart in One Minute"  then they are forced to restart.  After the restart, they're able to ...
Crashing
Logon Issue
lsass
  • LeoZ001's avatar
    LeoZ001
    May 28, 2020

    lpham did you installed Windows 10 May 2020's updates?

    I have several users got the same issue after this month's patches installed.

    Exactly the same error message in Event log. 

    The patches we installed are: KB4551853 & KB4556441

    We're still looking for a resolution.

     

    Just noticed if user turn off PC fast start seems not having this issue anymore, not sure if this is a work around.

     

ppboo's avatar
ppboo
Copper Contributor
May 29, 2020

lpham We have close to 100 machines affected by this error: LSASS.exe crashed on "Power on" from the "Shut down" state that is getting error "A critical system process, C:\WINDOWS\system32\lsass.exe, failed with status code c0000008. The machine must now be restarted." Users that reporting this problem have the habit on perform daily "Shut down" of their computer. For almost all PC, after selected "Restart" instead of "Shut down" PC at least twice, the problem resolved themselves without intervention.  Our PC use the default Enable with "Turn on fast startup". We have an MS Premier case open since last week, still no solution.

  • Thelink73's avatar
    Thelink73
    Copper Contributor
    Jun 10, 2020

    ppboo Hi, have you got any feedback from Microsoft regarding this error... I'm getting these errors now also in my environment... 

     

    Rgds

    Jonas

    • ppboo's avatar
      ppboo
      Copper Contributor
      Jun 10, 2020

      Thelink73 MS provided us with a private hotfix for limited testing for a few days that seems to have resolved the issue. However, it is not included in June Tuesday patches. As we would like our test PCs to received regular June patching, the recommendation is to always remove any private hotfix before   Before we can receive the We had to remove the private hotfix before installing a public release patch to avoid the potential issues. 

      Microsoft Support has now informed us that the fix is tentatively scheduled for July’s patch release cycle.

      We have advised users' PC that is affected by this issue to use a workaround with putting PC to "Sleep" for overnight instead of Shutdown PC daily to avoid the daily crashes.

       

       

      • PsychNick's avatar
        PsychNick
        Copper Contributor
        Jun 10, 2020
        "We have advised users' PC that is affected by this issue to use a workaround with putting PC to "Sleep" for overnight instead of Shutdown PC daily to avoid the daily crashes."

        Our problem is when the users log off the PC and not with a shut down.

        We have turned off the "Fast Startup" option and that is working except on one PC.

Share

Resources