Forum Discussion
Windows 10 install fails
- I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.
Thank you for all your support. It was gratefully appreciated.
Hi Richard2085
Thanks for sharing the logs. I have reviewed the system generated comprehensive logs file and some warnings, please do the below steps and run setup again:
- Uninstall Norton 360 and reinstall after you have successfully upgraded to Windows 10.
- Disconnect the computer from the network while performing the upgrade.
- Delete the $WINDOWS.~BT from the system drive.
- Delete the previous installation logs and temp files by executing the below lines in cmd (Elevated mode).
del %systemdrive%\Windows\memory.dmp
del %systemdrive%Windows\setupapi.log
del %systemdrive%\Windows\inf\setupapi.app.log
del %systemdrive%\Windows\inf\setupapi.dev.log
del %systemdrive%\Windows\panther\miglog.xml
del %systemdrive%\Windows\panther\PreGatherPnPList.log
del %systemdrive%\Windows\panther\PostApplyPnPList.log
del %systemdrive%\Windows\panther\setupact.log
del %systemdrive%\Windows\panther\setuperr.log
Please do not hesitate to share the feedback for further assistance, I will welcome the questions you may have.
Here is the zip file again. I included a word document and pdf document that show the setupapi.log files on the c: drive.
I really appreciate your help.
Hi Richard2085,
- Press Win + R and type compmgmt.msc to launch Computer Management Console (elevated mode), create a new local admin account from Local User and Groups > Users.
- Restart the computer and log in from the newly created local admin account.
- Execute the below commands in the elevated mode of CMD.
REM Deleting old log files del %systemdrive%\Windows\memory.dmp del %systemdrive%Windows\setupapi.log del %systemdrive%\Windows\inf\setupapi.app.log del %systemdrive%\Windows\inf\setupapi.dev.log del %systemdrive%\Windows\panther\miglog.xml del %systemdrive%\Windows\panther\PreGatherPnPList.log del %systemdrive%\Windows\panther\PostApplyPnPList.log del %systemdrive%\Windows\panther\setupact.log del %systemdrive%\Windows\panther\setuperr.log REM Stopping the update services net stop cryptsvc net stop bits net stop wuauserv net stop msiserver REM Renaming the update folders for backup purposes ren %systemroot%\softwaredistribution softwaredistribution.bak ren %systemroot%\system32\catroot2 catroot2.bak REM Starting the update services net start cryptsvc net start bits net start wuauserv net start msiserver- Follow the link to download Windows Media Creation Tool, run the installation directly, and select the option "Upgrade this PC now":
http://go.microsoft.com/fwlink/?LinkId=691209
- Did as outlined. All the delete commands could not find the files. The rename command: ren %systemroot%\softwaredistribution softwaredistribution.bak resulted in an access denied.
The upgrade again failed at 73%.
Do you need to review any files? Hello, have you tried to download the update assistant - this tool prepares the components for installation and sometimes it can be helpful.
I do not know if it is possible to perform this step if you have version 8.1, but maybe someone has already done so?
Start fresh with a clean installation of Windows 10 (microsoft.com)
