Forum Discussion
Unknown app preventing restart
if you really wanna find out and what it is doing (this is advanced), you have to use Process Hacker
https://github.com/processhacker/processhacker/releases/download/v2.39/processhacker-2.39-setup.exe
https://processhacker.sourceforge.io/downloads.php
but if your Windows Defender is up to date and you run a full computer scan and it detects nothing harmful, then be sure it's not bad.
chaircityjohn wrote:
Well, my PC was acting wonky after I tried to shut it down and saw that cptmsg was preventing the shut down. I restarted it and was having trouble with both Firefox and Chrome. So I researched and found this thread. Almost gave up until I read your reply about the kill switch on my VPN. I have just changed my VPN and didn't realize the kill switch activated when I paused the VPN. Problem solved. Thank you!
My pleasure, i'm glad i could help ^^
Well, my PC was acting wonky after I tried to shut it down and saw that cptmsg was preventing the shut down. I restarted it and was having trouble with both Firefox and Chrome. So I researched and found this thread. Almost gave up until I read your reply about the kill switch on my VPN. I have just changed my VPN and didn't realize the kill switch activated when I paused the VPN. Problem solved. Thank you!
- It does but I don't have it turned on
- Hi,
does your VPN app have some kind of kill switch? when it's not connected to VPN servers, it blocks Internet access? - Hello! I know you basically solved the main issue. But it seems like something triggered my laptop not being able to access network because of the firewall again. I've changed nothing in the settings of my laptop and my AV both times this occurred. It will fix itself once I restart, is there a way to stop this from happening. The WiFi would be fine on my all devices except my laptop. Would you be able to help me with this?
- You're very welcome,
Yes nothing to be worried about, it was most likely a 3rd party program preventing restart because it was still running, if it was a malware your AV or Defender would detect it - Alright thank you so much for your help, I'll make sure to use that next time, so in the end it isn't something that should be concerning?
Ah ok that's understandable, I just found the series of events kinda of odd. I logged in my computer had no WiFi, my VPN app logged me out for no reason and then some random app I had no knowledge about appeared and prevent restart...
Dl4085 wrote:
Oh I see, the application disappeared after restarting so I think it's gone and I'm not able to check it anymorenext time it happens you can use process hacker to get info about it, a lot more than what task manager can offer.
also that firewall message you mentioned in Chrome, I think it's just Chrome not having access to your internet at that time due to your WiFi issue so it thought a firewall was blocking it, a generic message.
- If you observed the same behavior , then report it through the Feedback Hub app.
