Unable to sign in to (microsoft) account after update

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New Contributor

Hi all experts.

On 12-02-2020 my Windows 10 Pro (N) [Dutch]was updated according to scedule.

After the update, when my machine came back after the usual restart, I could no longer log in to my personal (microsoft) profile. 

All I could do was entering a temporay profile, on which nothng I did would be saved.

I turned on the regular Administrator account, but could not do much ore.

I have quite a few settings and apps running on this account so I am more or less at a loss.

Any suggestions how to solve this are welcome.

I also would like to find out what really happened.

4 Replies
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Hi,
are you using Windows 10 1909?
when you say you couldn't log in to your personal Microsoft profile, you're referring to Windows profile or Microsoft profile in a browser?
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@HotCakeX 

Yes I was running the 1909 version on Windows 10 Pro (N).

The personal profile is the Windows 10 profile.

The tips I read on the internet about creating a new profile (in safe mode)

and copy the opriginal file to thius profile did not work.

So I guess I have to restore a backup from september 2019

 

 

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Or you could try resetting your PC which keeps your personal data. you can do it from recovery mode as well
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Besmetting is not the best option, I prefer to restoren my september back-up, even if I have to reinstal the media update as mentioned elsewhere.
Tomorrow is another day