Forum Discussion
Unable to sign in to (microsoft) account after update
Hi all experts.
On 12-02-2020 my Windows 10 Pro (N) [Dutch]was updated according to scedule.
After the update, when my machine came back after the usual restart, I could no longer log in to my personal (microsoft) profile.
All I could do was entering a temporay profile, on which nothng I did would be saved.
I turned on the regular Administrator account, but could not do much ore.
I have quite a few settings and apps running on this account so I am more or less at a loss.
Any suggestions how to solve this are welcome.
I also would like to find out what really happened.
4 Replies
- Hi,
are you using Windows 10 1909?
when you say you couldn't log in to your personal Microsoft profile, you're referring to Windows profile or Microsoft profile in a browser?Yes I was running the 1909 version on Windows 10 Pro (N).
The personal profile is the Windows 10 profile.
The tips I read on the internet about creating a new profile (in safe mode)
and copy the opriginal file to thius profile did not work.
So I guess I have to restore a backup from september 2019
- Or you could try resetting your PC which keeps your personal data. you can do it from recovery mode as well
