Forum Discussion
Shutdown Locks the PC
After a clean build of W10, my laptop locks when shutting down, either with the lid open or closed. I have set the Group Policy values correctly. One recommendation was to uninstall the ACPI Fixed ...
Had the Best Buy Geek Squad install a SS drive for the original HD and they did a clean install of W10. That is the genesis of the problem.
I would take it back to them and let them know about the issue. since it's laptop, not all of them support swapping the built in HDD with an SSD, it could be some hardware incompatibility
HotCakeX Finally found the problem, Norton Smart Firewall. Disable this and shutdown works OK. Has anyone seen this and have an idea as how to address.
- Hmm okay that's good, you probably need to contact Norton and tell them about the issue in their software
Working the Norton staff, but what would the shutdown function being doing that the Smart Firewall would block? Any particular protocol used that is not normally used during Internet communications?