Forum Discussion

Susan Jensen's avatar
Susan Jensen
Copper Contributor
Jun 01, 2020

Quick Assist Login Issue When Giving Assistance

Hi!   I'm running Windows 10 1909 and having an issue with Quick Assist.  It's been working fine on my desktop (Dell Optiplex 3060M), but I cannot get it to connect on my laptop (HP Elitebook 840 G...
twhippy's avatar
twhippy
Copper Contributor
Feb 15, 2021

F1HDIT 

Hello, is there any update to this issue, I seem to be running into the same problem.

bobkoure's avatar
bobkoure
Copper Contributor
Mar 31, 2021

twhippy Testing this, I ran into the same issue on one of my laptops. As best I could tell, the issue was that the laptop did not have an account setup in W10. Go to Settings/Accounts and setup an account. A gmail (or GSuite) account works fine. When I restarted Quick Assist, it worked fine.

Hoping this helps somebody...

  • Susan Jensen's avatar
    Susan Jensen
    Copper Contributor
    May 03, 2021
    No go with me. So frustrating. I have others who also cannot use this.