Tech Community Live: Windows edition
Jun 05 2024, 07:30 AM - 11:30 AM (PDT)
Microsoft Tech Community

Problem driver camera

Copper Contributor

Hello,

 

My camera don't work each time i have black screen but there is a light at the camera.

I have error : Capture.JPG

 

I have uninstalled the driver, restart computer, erase the camera restart computer, repair windows 10 and nothing work. there is no driver on website Asus. I have the same problem with my other latop MSI.

Could you help me please, i found no solution. thank you.

5 Replies
If you check with Device Manager, is there any error code for the camera driver currently installed?
Suggest you to download the latest camera driver from the OEM website to retry.

@Little_Joe 

 

I have download the OEM windows 10 ( with the program MediaCreationTool22H2) and instal again windows 10 drivers and update (and keep my files and programs) but it doesn't work. I have still black screen with camera. No error message with the camera.

I have the same problem with my MSI latop.

 

Could you help me please. Thank you

There are numbers of troubleshooting steps which you may follow, have a look at:
https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-5...
Does the Device Manager can properly identify the camera hardware? And what's the exact model of your device?