SOLVED

OneDrive issues after update to Windows 10 2004

%3CLINGO-SUB%20id%3D%22lingo-sub-1461204%22%20slang%3D%22en-US%22%3EOneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1461204%22%20slang%3D%22en-US%22%3E%3CP%3EI%20recently%20updated%20Windows%2010%20to%20version%202004%2C%20and%20after%20the%20last%20update-related%20reboot%20OneDrive%20would%20keep%20complaining%20about%20not%20being%20able%20to%20connect%20to%20Windows--required%20for%20the%20%3CSTRONG%3EFiles%20On-Demand%3C%2FSTRONG%3E%20feature%20(see%20snapshot%20below).%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-center%22%20image-alt%3D%22OneDrive%20cannot%20connect.png%22%20style%3D%22width%3A%20352px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F198597i33ED25D104BD8918%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22OneDrive%20cannot%20connect.png%22%20alt%3D%22OneDrive%20cannot%20connect.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20tried%20both%20workarounds%20related%20to%20%3C%2FSPAN%3E%3CSPAN%3Ecldflt.sys%20described%20in%20%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2F-onedrive-cannot-connect-to-windows-error-when-accessing-files-in-onedrive-7c5b675f-555e-4aa1-b4d8-554698c2c2b9%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ethis%20Support%20article%3C%2FA%3E%2C%20but%20in%20my%20case%20both%20were%20checking%20out%20fine.%26nbsp%3B%20I%20finally%20gave%20in%20%26amp%3B%20clicked%20%3CSTRONG%3EDownload%20Files%3C%2FSTRONG%3E%2C%20which%20was%20supposed%20to%20disable%20%3CSTRONG%3EFiles%20On-Demand%3C%2FSTRONG%3E%20and%20just%20pull%20down%20everything%20that%20wasn't%20there%20already.%26nbsp%3B%20But%20the%20sync%20gets%20stuck%20immediately%2C%20claiming%20that%20it's%20downloading%201%20out%20of%2035%20files%20(18MB%20total)%2C%20except%20no%20matter%20how%20long%20I%20leave%20it%2C%20or%20how%20many%20times%20I%20restart%20OneDrive%20or%20logout%20%26amp%3B%20back%20in%20or%20restart%20the%20entire%20machine%2C%20it%20never%20moves%20forward...%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-center%22%20image-alt%3D%22OneDrive%20downloading.png%22%20style%3D%22width%3A%20340px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F198598i46ED1298EE72A7CA%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22OneDrive%20downloading.png%22%20alt%3D%22OneDrive%20downloading.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETo%20make%20matters%20worse%2C%20none%20of%20the%20files%20synced%20to%20OneDrive%20now%20open%3B%20I%20am%20using%20OneDrive%20to%20backup%20Desktop%2C%20Documents%2C%20and%20Pictures%2C%20so%20none%20of%20those%20files%20can%20be%20opened...%26nbsp%3B%20Here%20is%20an%20example%20of%20a%20message%20thrown%20when%20trying%20to%20open%20a%20PDF%20on%20my%20Desktop%20(which%2C%20by%20the%20way%2C%20is%20fully%20sync'ed%2C%20as%20indicated%20by%20the%20green%20check%20overlay%20on%20the%20file's%20icon)%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-center%22%20image-alt%3D%22OneDrive%20cannot%20be%20accessed%20by%20system.png%22%20style%3D%22width%3A%20517px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F198599i74532203DC37A12D%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22OneDrive%20cannot%20be%20accessed%20by%20system.png%22%20alt%3D%22OneDrive%20cannot%20be%20accessed%20by%20system.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20ideas%20how%20to%20get%20out%20of%20this%20pickle%3F%26nbsp%3B%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1463994%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1463994%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20an%20update%20for%20those%20who%2C%20like%20me%2C%20might%20be%20trying%20different%20things%20to%20get%20this%20to%20work%20again...%26nbsp%3B%20Here%20is%20what%20I%20just%20heard%20from%20Support%3A%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CSPAN%3EApologies%20for%20any%20trouble%20caused.%20Yes%20there%20is%20an%20ongoing%20issue%20with%20that%202004%20update%20and%20many%20users%20are%20affected%20with%20it%20but%20hopefully%20the%20engineering%20team%20will%20have%20this%20fixed%20soon%20as%20they%20are%20working%20on%20it%20and%20let's%20further%20wait%20for%20the%20next%20update.%3C%2FSPAN%3E%26nbsp%3B%20%26nbsp%3B%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EBTW%2C%20Onedrive%20sync%20client%20ver.%20084%20doesn't%20fix%20it--already%20tried...%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1464002%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1464002%22%20slang%3D%22en-US%22%3ESounds%20like%20something%20I%20had%20seen%20before%20%2C%20MS%20has%20a%20workaround%20for%20this%20issue%2C%20although%20yours%20can%20still%20be%20related%20to%20some%20%22nastiness%22%20in%20the%20latest%20build.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2F-onedrive-cannot-connect-to-windows-error-when-accessing-files-in-onedrive-7c5b675f-555e-4aa1-b4d8-554698c2c2b9%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2F-onedrive-cannot-connect-to-windows-error-when-accessing-files-in-onedrive-7c5b675f-555e-4aa1-b4d8-554698c2c2b9%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1467479%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1467479%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F698663%22%20target%3D%22_blank%22%3E%40MStruzak%3C%2FA%3E%26nbsp%3BSame%20problem%20here.....%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1467480%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1467480%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F352455%22%20target%3D%22_blank%22%3E%40janvanwaeyenbergh%3C%2FA%3E%26nbsp%3BYou%20have%20linked%20to%20the%20same%20article%20the%20OP%20linked%20to%20where%20he%20said%20he%20had%20already%20tried%20that.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1468047%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1468047%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F698663%22%20target%3D%22_blank%22%3E%40MStruzak%3C%2FA%3EI%20have%20heard%20talk%20of%20a%20fix%20being%20worked%20on.%20In%20the%20meantime%2C%20I%20fixed%20it%20by%20doing%20the%20following%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EMake%202%20complete%20backups%20of%20everything%20in%20my%20OneDrive%2C%20one%20by%20copying%20everything%20in%20the%20OneDrive%20folder%20on%20my%20second%20PC%20where%20OneDrive%20still%20works%20(Windows%2010%202004%20has%20not%20yet%20been%20installed%20on%20there)%2C%20and%20also%20by%20downloading%20everything%20from%20the%20OneDrive%20website%20to%20my%20main%20PC.%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EClose%20OneDrive%20app%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EReset%20OneDrive%20-%20%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Freset-onedrive-34701e00-bf7b-42db-b960-84905399050c%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Freset-onedrive-34701e00-bf7b-42db-b960-84905399050c%3C%2FA%3E%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EDelete%20everything%20in%20the%20OneDrive%20folder%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3ERestart%20OneDrive%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EOneDrive%20then%20synced%20everything%20successfully.%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EHOWEVER%3A%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EIf%20I%20then%20re-enable%20Files-On-Demand%2C%20I%20once%20again%20get%20the%20error%20%22OneDrive%20cannot%20connect%20to%20Windows%22.%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EIf%20I%20choose%20%E2%80%9CDownload%20Files%E2%80%9D%2C%20as%20I%20did%20before%2C%20it%20seems%20to%20work%20%E2%80%93%20for%20now.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1468066%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1468066%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F701052%22%20target%3D%22_blank%22%3E%40arganoid%3C%2FA%3E%26nbsp%3BYep%20same%20results%20but%20still%20has%20the%20same%20outcome.%26nbsp%3B%20I%20want%20to%20use%20FOD%20and%20I%20cant!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1470129%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1470129%22%20slang%3D%22en-US%22%3E%3CP%3Edue%20to%20OneDrive%20sync%20issue%20(%20cant%20open%20%2C%20edit%20%2C%20copy%20any%20file%20in%20the%20local%20pc%20)%20you%20need%20to%20restored%20to%20earlier%20build%20version%20of%20windows%20(from%202004%20to%201909)%20until%20the%20issue%20solved%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1470143%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1470143%22%20slang%3D%22en-US%22%3Efar%20from%20ideal!%20Is%20this%20an%20official%20MS%20response%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1471200%22%20slang%3D%22es-ES%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1471200%22%20slang%3D%22es-ES%22%3E%3CP%3ESame%20problem%20here...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20also%20tried%20running%20this%3A%3C%2FP%3E%3CP%3E%25localappdata%25-Microsoft-OneDrive-OneDrive.exe%20%2Freset%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20no%20success.%20When%20activating%20the%20On-Demand%20Files%20it%20still%20shows%20the%20same%20message%2C%20with%20the%20error%20code%200x80070032%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1473861%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1473861%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F698663%22%20target%3D%22_blank%22%3E%40MStruzak%3C%2FA%3E%26nbsp%3BWe%20have%20a%20slightly%20different%20issue%20but%20the%20same%20cause.%20We%20have%20OneDrive%20KFM%20configured%20and%20we%20rolled%20out%202004.%20We%20found%20that%20Dell%20OptiPlex%207070%20would%20not%20connect%20to%20OneDrive%20but%20other%20models%20work%20without%20issue.%20All%20our%20HP%20worked%20fine%2C%20Dell%209020%2C%207040%2C7050%20%26amp%3B%207060%20are%20fine%20too.%3C%2FP%3E%3CP%3EWe%20have%20tried%20everything%20but%20we%20can't%20get%20One%20Drive%20to%20work.%3C%2FP%3E%3CP%3EI%20wonder%20why%20that%20hardware%20has%20an%20issue%20and%20does%20this%20point%20to%20the%20root%20cause%3F%20We%20have%2030%20identical%20PC's%20that%20don't%20work.%20BIOS%20and%20all%20drivers%20up%20to%20date.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1475354%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1475354%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20the%20same%20problem%20as%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F675446%22%20target%3D%22_self%22%3E%40HughesHall%3C%2FA%3E.%26nbsp%3B%20Two%20Acers%20and%20two%20HPs%20were%20upgraded%20and%20this%20problem%20appeared%20only%20on%20one%20of%20the%20HPs.%20I%20was%20able%20to%20roll%20that%20one%20back%20to%201909%20but%20I%20had%20to%20reinitialize%20OneDrive%20after%20the%20rollback.%20There%20is%20one%20more%20HP%20to%20upgrade%2C%20but%20I%20am%20holding%20off%20until%20this%20issue%20is%20resolved.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20there%20a%20way%20to%20be%20notified%20when%20a%20resolution%20is%20published%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1475544%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1475544%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F702804%22%20target%3D%22_blank%22%3E%40Hammer_Man%3C%2FA%3E%26nbsp%3BI%20dont%20think%20anyone%20from%20MS%20has%20posted%20here%20or%20acknowledged%20the%20problem.%26nbsp%3B%20They%20may%20not%20be%20even%20aware....%26nbsp%3B%20Has%20anyone%20raised%20a%20support%20case%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1477074%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1477074%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F353135%22%20target%3D%22_blank%22%3E%40Resonate1740%3C%2FA%3E%26nbsp%3BI%20raised%20a%20support%20case%20(2117010)%20shortly%20after%20writing%20the%20OP--check%20my%20first%20reply%20in%20this%20thread%2C%20with%20one%20of%20MS%20replies%20verbatim.%26nbsp%3B%20I%20must%20say%2C%20the%20way%20MS%20handles%20tickets%20is%20rather%20obscure.%26nbsp%3B%20My%20original%20concern%20was%20answered%20by%20a%20virtual%20assistant%2C%20then%20passed%20onto%20a%20live%20expert%20(I%20guess%20that's%20when%20the%20ticket%20was%20open)%2C%20but%20I%20don't%20see%20a%20way%20to%20check%20that%20ticket's%20status%20or%20even%20see%20my%20exchange%20with%20the%20expert%20(all%20done%20inside%20a%20chat-like%20interface%20from%20directly.com...%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1477097%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1477097%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20premier%20support%20through%20enterprise.%26nbsp%3B%20Ill%20give%20it%20a%20go%20there%20and%20keep%20you%20posted.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F698663%22%20target%3D%22_blank%22%3E%40MStruzak%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1477769%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1477769%22%20slang%3D%22en-US%22%3E%3CP%3EI%20replied%20to%20an%20email%20from%20Support%2C%20and%20got%20an%20answer%20back%20asking%20for%20very%20basic%20details%2C%20as%20if%20my%20entire%20exchange%20with%20the%20%22expert%22%20the%20other%20day%20was%20not%20part%20of%20the%20ticket%20at%20all.%26nbsp%3B%20I%20brought%20them%20up%20to%20speed%20on%20everything%2C%20will%20see%20what%20they%20say...%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1479342%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1479342%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F698663%22%20target%3D%22_blank%22%3E%40MStruzak%3C%2FA%3E%26nbsp%3BI%E2%80%99ve%20also%20noted%20that%20although%20all%20my%20environment%20is%20deployed%20via%20Intune%20and%20my%20office%20apps%20are%20set%20to%20current%20preview%2C%20I%20seem%20to%20have%20a%20much%20newer%20OneDrive%20client%20than%20the%20desktops%20with%20issues.%20I%20seem%20to%20have%20an%20insider%20update%20of%26nbsp%3B%3CSPAN%3E20.103.0521.0002%20while%20the%20others%20have%26nbsp%3B20.064.0329.0008%20Or%20older.%20All%20the%20office%20Apps%20are%20up%20to%20date%20on%20both%20machines%20and%20the%20same%20with%20windows%20updates.%20Why%20does%20this%20one%20surface%20laptop%20that%20KFM%20works%20on%20have%20a%20insider%20version%3F%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3Ei%20can%E2%80%99t%20find%20a%20download%20to%20try%20on%20other%20machines.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1479359%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1479359%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F675446%22%20target%3D%22_blank%22%3E%40HughesHall%3C%2FA%3E%26nbsp%3BI%20just%20managed%20to%20install%26nbsp%3B%3CSPAN%3E20.103.0521.0002%20by%20selecting%20the%20insider%20button%20in%20OneDrive%20settings.%26nbsp%3B%20However%2C%20it%20has%20not%20fixed%20the%20issue.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1479818%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1479818%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F675446%22%20target%3D%22_blank%22%3E%40HughesHall%3C%2FA%3ETwo%20computers%20that%20I%20updated%20had%20the%20same%20version%20of%20OneDrive.%20The%20error%20occurred%20only%20on%20one%2C%20so%20I%20think%20it%20is%20a%20Windows%20Update%20problem%2C%20not%20with%20OneDrive.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1480121%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1480121%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F353135%22%20target%3D%22_blank%22%3E%40Resonate1740%3C%2FA%3E%26nbsp%3BThanks%20for%20the%20update%2C%20it%20seems%20there%20is%20no%20obvious%20reason%20for%20the%20issue.%20It%20works%20on%20some%20machines%20and%20not%20others.%3C%2FP%3E%3CP%3EWe%20now%20have%20user%20who%20it%20works%20for%20but%20not%20others%20on%20the%20same%20machine!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1480448%22%20slang%3D%22en-US%22%3E%E5%9B%9E%E5%A4%8D%EF%BC%9A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1480448%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20question.%20This%20problem%20suddenly%20happened%20on%20yesterday.%20My%20system%20version%20also%20is%202004.%20Have%20you%20solved%20this%20problem%2C%20sir%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1480674%22%20slang%3D%22en-US%22%3E%E5%9B%9E%E5%A4%8D%EF%BC%9A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1480674%22%20slang%3D%22en-US%22%3ENo%20fix%20at%20the%20moment%2C%20I%20too%20have%20opened%20a%20Microsoft%20support%20case%20to%20see%20what%20can%20be%20done%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1480685%22%20slang%3D%22en-US%22%3E%E5%9B%9E%E5%A4%8D%EF%BC%9A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1480685%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F675446%22%20target%3D%22_blank%22%3E%40HughesHall%3C%2FA%3E%26nbsp%3Bok%2C%26nbsp%3BI%20can%20only%20wait%20for%20Microsoft%20to%20fix%20it...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1480725%22%20slang%3D%22en-US%22%3E%E5%9B%9E%E5%A4%8D%EF%BC%9A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1480725%22%20slang%3D%22en-US%22%3EThe%20issue%20has%20been%20escalated%20to%20the%20next%20level%20of%20support%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1481469%22%20slang%3D%22en-US%22%3E%E5%9B%9E%E5%A4%8D%EF%BC%9A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1481469%22%20slang%3D%22en-US%22%3EI%20also%20have%20the%20same%20problem%2C%20having%20updated%20to%202004%20yesterday.%20Serves%20me%20right%20for%20breaking%20my%20own%20cardinal%20rule%20of%20never%20updating%20for%20at%20least%206%20months%20to%20give%20MS%20the%20time%20to%20fix%20all%20the%20bugs.%20Let's%20hope%20we%20have%20a%20solution%20soon!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1481904%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1481904%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F698663%22%20target%3D%22_blank%22%3E%40MStruzak%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%2C%20please%20check%26nbsp%3B%5CHKEY_LOCAL_MACHINE%5CSYSTEM%5CCurrentControlSet%5CServices%5CCldFlt%5CInstances%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20upgrade%20to%20build%202004%2C%20the%20DefaultInstance%20was%20set%20to%20CldFltUpper.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20changed%20the%20value%20as%20CldFlt%2C%20rebooted...%20And%20now%20the%20FOD%20function%20is%20back%20and%20fully%20functionnal.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20this%20will%20work%20for%20you%20too.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20had%20the%20idea%20to%20change%20this%20value%20as%20on%20my%20professional%20computer%2C%20I%20only%20have%20one%20instance%20named%20CldFlt%20and%20not%20the%20CldFltUpper.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Josep1190_0-1592854873600.png%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F200146iA216FF7C21F28CE4%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22Josep1190_0-1592854873600.png%22%20alt%3D%22Josep1190_0-1592854873600.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1481981%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1481981%22%20slang%3D%22en-US%22%3ESolved%20my%20problem%20%3A)%3C%2Fimg%3E%20Thank%20you%20for%20posting!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1482025%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1482025%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F707114%22%20target%3D%22_blank%22%3E%40Josep1190%3C%2FA%3E%26nbsp%3BThis%20didn't%20fix%20my%20issue%20as%20the%20OneDrive%20app%20will%20not%20even%20run%20on%20the%20PC%3C%2FP%3E%3CP%3EAfter%20changing%20the%20key%2C%20it%20still%20would%20not%20run%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1482050%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1482050%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F675446%22%20target%3D%22_blank%22%3E%40HughesHall%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%2C%20sorryn%20but%20my%20replie%20and%20solution%20was%20for%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F698663%22%20target%3D%22_blank%22%3E%40MStruzak%3C%2FA%3E%3CSPAN%3E%26nbsp%3B%20who%20described%20my%20exact%20same%20problem.%20You%20said%20in%20your%20post%20yours%20is%20slightly%20different.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EGood%20luck%20solving%20your%20issue.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1482054%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1482054%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F707114%22%20target%3D%22_blank%22%3E%40Josep1190%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20worked%20for%20me%2C%20problem%20fixed%2C%20thank%20you%20so%20much!!%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1482059%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1482059%22%20slang%3D%22en-US%22%3Eyou're%20welcome%20!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1482070%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20issues%20after%20update%20to%20Windows%2010%202004%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1482070%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F707114%22%20target%3D%22_blank%22%3E%40Josep1190%3C%2FA%3EBelow%20is%20a%20snapshot%20of%20the%20registry%20on%20a%20machine%20that%20upgrade%20successfully%20with%20the%20DefaultInstance%20set%20to%20CldFltUpper.%20The%20problem%20must%20be%20elsewhere.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Hammer_Man_0-1592859351530.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F200166i8A0735E9E27D5FF1%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22Hammer_Man_0-1592859351530.png%22%20alt%3D%22Hammer_Man_0-1592859351530.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Occasional Contributor

I recently updated Windows 10 to version 2004, and after the last update-related reboot OneDrive would keep complaining about not being able to connect to Windows--required for the Files On-Demand feature (see snapshot below). 

 

OneDrive cannot connect.png

 

I tried both workarounds related to cldflt.sys described in this Support article, but in my case both were checking out fine.  I finally gave in & clicked Download Files, which was supposed to disable Files On-Demand and just pull down everything that wasn't there already.  But the sync gets stuck immediately, claiming that it's downloading 1 out of 35 files (18MB total), except no matter how long I leave it, or how many times I restart OneDrive or logout & back in or restart the entire machine, it never moves forward...

 

OneDrive downloading.png

 

To make matters worse, none of the files synced to OneDrive now open; I am using OneDrive to backup Desktop, Documents, and Pictures, so none of those files can be opened...  Here is an example of a message thrown when trying to open a PDF on my Desktop (which, by the way, is fully sync'ed, as indicated by the green check overlay on the file's icon):

 

OneDrive cannot be accessed by system.png

 

Any ideas how to get out of this pickle?   

48 Replies
Highlighted

Just an update for those who, like me, might be trying different things to get this to work again...  Here is what I just heard from Support:


Apologies for any trouble caused. Yes there is an ongoing issue with that 2004 update and many users are affected with it but hopefully the engineering team will have this fixed soon as they are working on it and let's further wait for the next update.   

BTW, Onedrive sync client ver. 084 doesn't fix it--already tried...  

Highlighted
Sounds like something I had seen before , MS has a workaround for this issue, although yours can still be related to some "nastiness" in the latest build.

https://support.microsoft.com/en-us/office/-onedrive-cannot-connect-to-windows-error-when-accessing-...
Highlighted

@MStruzak Same problem here.....

Highlighted

@janvanwaeyenbergh You have linked to the same article the OP linked to where he said he had already tried that.

Highlighted

@MStruzakI have heard talk of a fix being worked on. In the meantime, I fixed it by doing the following:

 

Make 2 complete backups of everything in my OneDrive, one by copying everything in the OneDrive folder on my second PC where OneDrive still works (Windows 10 2004 has not yet been installed on there), and also by downloading everything from the OneDrive website to my main PC.

Close OneDrive app

Reset OneDrive - https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c

Delete everything in the OneDrive folder

Restart OneDrive

OneDrive then synced everything successfully.

HOWEVER:

If I then re-enable Files-On-Demand, I once again get the error "OneDrive cannot connect to Windows".

If I choose “Download Files”, as I did before, it seems to work – for now.

Highlighted

@arganoid Yep same results but still has the same outcome.  I want to use FOD and I cant!

Highlighted

due to OneDrive sync issue ( cant open , edit , copy any file in the local pc ) you need to restored to earlier build version of windows (from 2004 to 1909) until the issue solved

Highlighted
far from ideal! Is this an official MS response?
Highlighted

Same problem here...

 

I also tried running  this:

%localappdata%\Microsoft\OneDrive\OneDrive.exe /reset

 

But no success. When activating the On-Demand Files it still shows the same message, with the error code 0x80070032

Highlighted

@MStruzak We have a slightly different issue but the same cause. We have OneDrive KFM configured and we rolled out 2004. We found that Dell OptiPlex 7070 would not connect to OneDrive but other models work without issue. All our HP worked fine, Dell 9020, 7040,7050 & 7060 are fine too.

We have tried everything but we can't get One Drive to work.

I wonder why that hardware has an issue and does this point to the root cause? We have 30 identical PC's that don't work. BIOS and all drivers up to date.

Highlighted

I had the same problem as @HughesHall.  Two Acers and two HPs were upgraded and this problem appeared only on one of the HPs. I was able to roll that one back to 1909 but I had to reinitialize OneDrive after the rollback. There is one more HP to upgrade, but I am holding off until this issue is resolved.

 

Is there a way to be notified when a resolution is published?

Highlighted

@Hammer_Man I dont think anyone from MS has posted here or acknowledged the problem.  They may not be even aware....  Has anyone raised a support case?

Highlighted

@Resonate1740 I raised a support case (2117010) shortly after writing the OP--check my first reply in this thread, with one of MS replies verbatim.  I must say, the way MS handles tickets is rather obscure.  My original concern was answered by a virtual assistant, then passed onto a live expert (I guess that's when the ticket was open), but I don't see a way to check that ticket's status or even see my exchange with the expert (all done inside a chat-like interface from directly.com...  

Highlighted

We have premier support through enterprise.  Ill give it a go there and keep you posted. @MStruzak 

Highlighted

I replied to an email from Support, and got an answer back asking for very basic details, as if my entire exchange with the "expert" the other day was not part of the ticket at all.  I brought them up to speed on everything, will see what they say...  

Highlighted

@MStruzak I’ve also noted that although all my environment is deployed via Intune and my office apps are set to current preview, I seem to have a much newer OneDrive client than the desktops with issues. I seem to have an insider update of 20.103.0521.0002 while the others have 20.064.0329.0008 Or older. All the office Apps are up to date on both machines and the same with windows updates. Why does this one surface laptop that KFM works on have a insider version?

i can’t find a download to try on other machines.

Highlighted

@HughesHall I just managed to install 20.103.0521.0002 by selecting the insider button in OneDrive settings.  However, it has not fixed the issue.

Highlighted

@HughesHallTwo computers that I updated had the same version of OneDrive. The error occurred only on one, so I think it is a Windows Update problem, not with OneDrive.

Highlighted

@Resonate1740 Thanks for the update, it seems there is no obvious reason for the issue. It works on some machines and not others.

We now have user who it works for but not others on the same machine!

 

Highlighted

Same question. This problem suddenly happened on yesterday. My system version also is 2004. Have you solved this problem, sir?

Highlighted
No fix at the moment, I too have opened a Microsoft support case to see what can be done
Highlighted

@HughesHall ok, I can only wait for Microsoft to fix it...

Highlighted
The issue has been escalated to the next level of support
Highlighted
I also have the same problem, having updated to 2004 yesterday. Serves me right for breaking my own cardinal rule of never updating for at least 6 months to give MS the time to fix all the bugs. Let's hope we have a solution soon!
Highlighted
Solution

@MStruzak 

 

Hi, please check \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CldFlt\Instances

 

After upgrade to build 2004, the DefaultInstance was set to CldFltUpper. 

 

I changed the value as CldFlt, rebooted... And now the FOD function is back and fully functionnal.

 

Hope this will work for you too. 

 

I had the idea to change this value as on my professional computer, I only have one instance named CldFlt and not the CldFltUpper. 

 

Josep1190_0-1592854873600.png

 

Highlighted
Solved my problem :) Thank you for posting!
Highlighted

@Josep1190 This didn't fix my issue as the OneDrive app will not even run on the PC

After changing the key, it still would not run

Highlighted

@HughesHall 

Hi, sorryn but my replie and solution was for @MStruzak  who described my exact same problem. You said in your post yours is slightly different. 

Good luck solving your issue. 

Highlighted

@Josep1190 

It worked for me, problem fixed, thank you so much!! :)

 

Highlighted
you're welcome !
Highlighted

@Josep1190Below is a snapshot of the registry on a machine that upgraded successfully with the DefaultInstance set to CldFltUpper. The problem must be elsewhere.

 

Hammer_Man_0-1592859351530.png

 

 

 

Highlighted

@Hammer_Man Hi, sorry it does not help you. But as said to @HughesHall my reply and solution was for @MStruzak  who described my exact same problem. You said in your post yours was the same as @HughesHall, which is not mine. At least two users solved their problem using my trick.

Good luck solving your particular issue. I knows each situation is unique.

Highlighted
Highlighted
OMG, thanks, sir! solved this problem!!!!
Highlighted

We found the solution to our issue of OneDrive not starting, it was the InTune Shared Desktop policy that is an on or off setting but it set 30 policies up including disabling OneDrive!

Why you'd want to disable OneDrive on a Shared Desktop in a InTune environment, I don't know but here is the article on what this policy does:

https://docs.microsoft.com/en-us/windows/configuration/set-up-shared-or-guest-pc#shared-pc-mode-conc...

Gotcha! Just one of the numerous setting this one policy makes

Admin Templates>Windows Components>OneDrive

Prevent the usage of OneDrive for file storage

Enabled

Always

 

Highlighted

@Josep1190, you're a Genius!  My \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CldFlt\Instances was also set to CldFltUpper, and although I did not have a pre-upgrade copy to compare, I just followed your recommendation: changed to CldFlt & rebooted.  Now everything works again! 

 

Thank you very much!  

Highlighted
Hi, Glad it helped you !

I hope someone from Microsoft will explain why this happenend ??...
Highlighted
your a genious!
Highlighted

@Josep1190 

 

It works for me too ! File On-Demand is now working !

Thanks a lot.

Highlighted

@Josep1190

This fix worked for me as well.  My OneDrive Personal and OneDrive Business both were not syncing after the upgrade.  This registry change did the trick.  Nice sleuthing on that.  Also, thanks to the OP for providing a very clear write up and description of the issue.

 

Highlighted

I hope somebody from Microsoft with at least a little bit of competence can address this issue.

Microsoft constantly drops the ball on its Windows 10 updates and could care less about consumers or small businesses.

I'm about ready to drop Windows altogether and switch to the only crap option of Linux, in addition to my personal and business subscriptions of Office 365 since it seems impossible to have a reliable computer with MS's poor customer support.

Call their customer service for any reason or chat with them in a chat and you're bound to get the most incompetent of people. The corporation as a whole doesn't care about its consumers because they have a contract with nearly every government agency in the US as well as the larger enterprises.

Highlighted

@MStruzak I'm also having this issue after the install of 2004. It's effectively killed most of the files stored in my local OneDrive folder because they no longer open or sync. I've tried all the support tips of pausing sync / unpausing,  uninstalling / re-installing different versions. What a massive waste of time for so many people!

Highlighted

Windows 10 gave me a notification saying that a troubleshooter for OneDrive needed to run. After running the troubleshooter and rebooting, I could turn on Files on Demand without the error occurring.

 

However…

 

I'm now finding that most of the time (although not always), when I right click on a file in OneDrive to change its sync mode, the context menu disappears within less than a second. This isn't happening with files outside of OneDrive.

 

Second, I'm finding that it now appears to be impossible to turn off Files on Demand. When I uncheck the box, a message pops up reading "Disable Files on Demand. All OneDrive files and folders will download to this PC". There are OK and cancel buttons. Regardless of which one I click on, the Files on Demand checkbox gets re-checked.

Highlighted

@MStruzak I just started my PC and got a notification for running a Troubleshooter to fix my OneDrive files on demand connection and sync issue. I ran it. Restarted and BANG. It all works! Thank you so much for responding to this quickly. So pleased :)

Highlighted
The new Troubleshooter worked like a charm for me.
Highlighted
Please can you provide more info on this troubleshooter? Was it a new download via Windows Update? I do not have a troubleshooter specifically for OneDrive on my system.
Highlighted