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Ozo123123's avatar
Ozo123123
Copper Contributor
Nov 01, 2021

Locked out of my PC! BitLocker was enabled on it's own and I have no key

Hi all, This happened on my dad's Acer 5 A515 laptop. as far as I can tell - he just opened the laptop one day and was locked out of his PC with the Bitlocker screen on. He never enabled it or s...
SalmanAhmed's avatar
SalmanAhmed
Steel Contributor

Hi Ozo123123 

Please login to your Microsoft Account from another computer, Devices, select your device and click See detail, from Bitlocker data protection, select Manage recovery keys. 

Please share your feedback, do not hesitate to contact me for further assistance, I will welcome all the questions you may have.

Ozo123123's avatar
Ozo123123
Copper Contributor
Nov 03, 2021
There's no recovery key there, I checked it already...
  • SalmanAhmed's avatar
    SalmanAhmed
    Steel Contributor
    Nov 03, 2021

    Hi Ozo123123,

    If you have done any hardware-level changes with your computer as mentioned below, I would suggest you to revert back the change, it will allow you to start your Windows. So that, you can turn off Bitlocker or you can take backup the key (If you want to keep Bitlocker): 

    • BIOS Configuration
    • Enable/Disable Secure Boot
    • Boot Order, UEFI to Legacy
    • TPM Disable/Enable
    • Add/Remove New Hard Disk/SSD

     

  • AZKmoris335's avatar
    AZKmoris335
    Copper Contributor
    Nov 20, 2023

    Ozo123123 if there was no key in your MS account, then the only choice is to reset the computer. Please make a bootable rescue USB and backup your data. After that,  reinstall the OS from a bootable USB.

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