Forum Discussion

Cadmaster's avatar
Cadmaster
Copper Contributor
Jan 05, 2020

Huawei Matebook x pro crashes

My computer is randomly crashing, restarting and going back to normal within 30 seconds every 15 minutes ish. Does anyone know what I should do?
Martiny2021's avatar
Martiny2021
Copper Contributor
Sep 04, 2021
I'm having the same problem - I have got my Matebook X Pro 2019 since 2019. It has worked flawlessly until about 2 months ago. Been running Windows 10 with up to date updates in past year or so. I reinstalled Windows 10 two days ago with the "keep personal data" option and up to date patches for Windows and from the Huawai PC Manager, however that doesn't seem to fix the random crash.

I have a Dell 4k monitor connected via USB-C cable. Tested with other two cables with no avail.

Couldn't see any clues in EventViewer re the crashes. Huawei PC Manager indicates 100% pass for testing. Also the hard drive passes the scan with no error.

I am thinking to format the hard disk and do a fresh install of Windows, just to eliminate any possible software issues next.

Any tips and suggestions will be highly appreciated.

  • grovers's avatar
    grovers
    Copper Contributor
    Sep 04, 2021

    Martiny2021 

    Same issues here.. I have Huawei MateBook X Pro purchased back in Dec 2018 when it was just announced. Was working fine till early 2021, but started random hang and crashes after that.

     

    Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
    Installed RAM 16.0 GB (15.8 GB usable)
    System type 64-bit operating system, x64-based processor

     

    Windows 10 Home Ver 20H2 Build 19042.1165 loaded on it.

    Edition Windows 10 Home
    Version 20H2
    Installed on ‎10/‎6/‎2020
    OS build 19042.1165
    Experience Windows Feature Experience Pack 120.2212.3530.0

     

    Reset PC and loaded OS again. Still crashed after a few days. Loaded old image from back in 2019 but still crashed. Seems to be some hardware issue. Either HD or video card or something. Now the silly  thing wont even reset anymore. Trying to reset gives "There was a problem resetting your PC. No changes were made". 

     

    Please post some solution if anybody gets it fixed.

    • adell1535's avatar
      adell1535
      Copper Contributor
      Sep 07, 2021

      grovers My was crashing each days with no errors.

      Service and support of Huawai changed the mother board and problem has been solved.

      • grovers's avatar
        grovers
        Copper Contributor
        Sep 07, 2021
        adell1535 - was your laptop still under warranty when it showed those signs that Huawei changed the MB ? I bought mine back in Jan 2019 and my factory warranty may have long expired. Don't know whether Huawei will do anything about it. But please let us know your warranty status. Thanks
  • eduardokc's avatar
    eduardokc
    Copper Contributor
    Sep 06, 2021
    All my scans also showed no problem with my laptop. Changing the SSD solved the issues, though
    • Martiny2021's avatar
      Martiny2021
      Copper Contributor
      Sep 15, 2021
      I followed your tip and replaced the SSD and reinstall Windows about a week ago. The laptop has never crashed since. So changing the SSD has fixed my issue. BTW I did a fresh install of Windows before that and that did not help with the random crash. Thank you eduardokc!

      Thank you@

      • eduardokc's avatar
        eduardokc
        Copper Contributor
        Sep 15, 2021
        My pleasure!
    • grovers's avatar
      grovers
      Copper Contributor
      Sep 06, 2021
      Yeah. Me think so too that NVME drive is an issue. I have square trade extended warranty on it. Will send it to them. Dont know whether they'll be able to simulate the problem or not, but will send a writeup and No Boot Device error message picture. Hopefully they change the hard drive.

      Have to keep a track of current serial though to make sure they changed the drive, if they claim to do so.