Jan 25 2021 01:49 PM - edited Jan 25 2021 01:50 PM
The laptop of my wife, a Lenovo with Windows10 and all updates installed, refuses to use the camera in Zoom and Discord, but works in Skype. All you see is a black screen.
The settings in Privacy allow all app's.
I tried installing all the updates, even the recommended, but to no result.
There is no anti-virus software beside Defender running.
The led adjacent to the camera is lit when using Zoom.
Anyone an idea what might cause this?
Jan 26 2021 02:01 AM
Jan 27 2021 10:51 PM
Jan 27 2021 11:21 PM
Jan 27 2021 11:32 PM - edited Jan 27 2021 11:34 PM
Hello @warnerk,
Is the camera working in the native Camera app? As you said that different camera worked, if you still want to troubleshoot original camera, you might want to try other suggestions here:
Regards.
Jan 27 2021 11:41 PM
@Kapil AryaYes, the camera works in the camera app. I tried installing the driver from Lenovo but it sais that a better driver has already been in stalled.
And all options from the suggestions don't work either.
Jun 16 2021 09:26 PM
I am having the same issue. The camera worked just fine for zoom and skype and then I updated to windows 10. Now the camera works just fine for skype but its blank for zoom, even though the light shows it on and working.
So its not the camera. Its some windows zoom interaction. How to fix it?
Jun 17 2021 04:54 AM
Could you please check in your settings in privacy options, if it permition for applications are enable?
in the end of window you can see all the application that have access
Jun 18 2021 01:39 PM
@ got it working.
Privacy settings were good- which allowed the blank screen with the camera light to be on. Downloading/re-installing zoom didn't help anything. I assumed the driver was fine since the camera would work just fine with skype, but for whatever reason, I downloaded/re-installed the camera driver, then it worked just fine on Zoom.
Jun 19 2021 09:53 AM
Jun 19 2021 09:55 AM
Jun 21 2021 06:18 AM
try to change the camera software.
execute run (Windows+R)
devmgmt.msc
Update driver button
Browse my computer for drivers
Let me pick from a list ...
Select one of the opstions, or reinstall