Jan 25 2021 01:49 PM - edited Jan 25 2021 01:50 PM
The laptop of my wife, a Lenovo with Windows10 and all updates installed, refuses to use the camera in Zoom and Discord, but works in Skype. All you see is a black screen.
The settings in Privacy allow all app's.
I tried installing all the updates, even the recommended, but to no result.
There is no anti-virus software beside Defender running.
The led adjacent to the camera is lit when using Zoom.
Anyone an idea what might cause this?
Jan 26 2021 02:01 AM
Jan 27 2021 10:51 PM
Jan 27 2021 11:21 PM
Jan 27 2021 11:32 PM - edited Jan 27 2021 11:34 PM
Hello @warnerk,
Is the camera working in the native Camera app? As you said that different camera worked, if you still want to troubleshoot original camera, you might want to try other suggestions here:
Regards.
Jan 27 2021 11:41 PM
@Kapil AryaYes, the camera works in the camera app. I tried installing the driver from Lenovo but it sais that a better driver has already been in stalled.
And all options from the suggestions don't work either.