Bluetooth Headphone Driver Issue After Latest Update

%3CLINGO-SUB%20id%3D%22lingo-sub-1587973%22%20slang%3D%22en-US%22%3EBluetooth%20Headphone%20Driver%20Issue%20After%20Latest%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1587973%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EMy%20AKG%20Y100%20bluetooth%20was%20working%20perfectly%20for%20both%20music%20and%20voice%20on%20my%20laptop.%20After%20new%20update%2C%20it%20is%20connected%20and%20I%20can%20hear%20audio%20but%20I%20can't%20send%20my%20voice.%20It%20means%20microphone%20function%20is%20not%20working.%20Under%20Sound%20settings%2C%20I%20can%20see%20headphones%20are%20listed.%20On%20clicking%20Connect%20button%2C%20nothing%20happened.%20There%20is%20a%20red%20downward%20arrow%20besides%20the%20logo%20of%20the%20headphones.%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Capture.PNG%22%20style%3D%22width%3A%20464px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F212312i3041010A014DEC4E%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22Capture.PNG%22%20alt%3D%22Capture.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EI%20tried%20to%20update%20the%20drivers%2C%20uninstalled%20and%20reinstalled%20it.%20Nothing%20helped.%20The%20same%20headphone%20works%20perfectly%20with%20my%20cellphone.%20It%20means%20there%20is%20no%20issue%20with%20the%20headphone%20itself.%20I%20tried%20headphone%20with%20another%20laptop%2C%20found%20the%20same%20issue.%20Permission%20is%20granted%20for%20for%20the%20microphone%20for%20PC%20as%20well%20as%20apps.%20Any%20help%20is%20greately%20appreciated.%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1888715%22%20slang%3D%22en-US%22%3ERe%3A%20Bluetooth%20Headphone%20Driver%20Issue%20After%20Latest%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1888715%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3Eyou've%20posted%20your%20topic%20in%20Cortana%20community%2C%3CBR%20%2F%3EWindows%2010%20community%20is%20here%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fwindows-10%2Fct-p%2FWindows10%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fwindows-10%2Fct-p%2FWindows10%3C%2FA%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Hi,

My AKG Y100 bluetooth was working perfectly for both music and voice on my laptop. After new update, it is connected and I can hear audio but I can't send my voice. It means microphone function is not working. Under Sound settings, I can see headphones are listed. On clicking Connect button, nothing happened. There is a red downward arrow besides the logo of the headphones.Capture.PNG

I tried to update the drivers, uninstalled and reinstalled it. Nothing helped. The same headphone works perfectly with my cellphone. It means there is no issue with the headphone itself. I tried headphone with another laptop, found the same issue. Permission is granted for for the microphone for PC as well as apps. Any help is greately appreciated. 

Thanks!

1 Reply
Highlighted
Hi,
you've posted your topic in Cortana community,
Windows 10 community is here:
https://techcommunity.microsoft.com/t5/windows-10/ct-p/Windows10