Forum Discussion
Blue page says "Your device ran into a problem and needs to restart".
Hello
Please follow the steps below
Start your computer and as soon as the windows logo shows on or the spinning dots near bottom of your screen press and hold the power button to power off your device.
Repeat this 2-3 times
then you will get a text at the middle bottom of your screen saying"preparing automatic repair"
Then, you may be asked to choose an account to continue. Next, type the password of the selected administrator user account. If you are not prompted for this information, skip to the next step.
Chances are that windows 10 will to try to make an automatic diagnosis of your PC without telling you to select an admin account
In both the cases
you may get"automatic your PC didn't start correctly" click on the advanced options button Click on troubleshoot then Follow the path “Advanced options -> Startup Settings -> Restart.press 6 or F6 to go into “Safe Mode with Command Prompt.”
Then please reply if you still get the same blue screen
If yes then follow the same steps (Start your computer till Advanced options)
then click on Command prompt and type sfc /SCANNOW
wait for a while and then restart your PC
If nothing happens Please contact Microsoft!
also have you backed up your data?
ShashankDahat guide me for solving this issue of blue page
Hi brown875
Hope youre having a good day.Could you please elaborate what happened exactly?
Did your computer shutdown abruptly and then when you turned on it showed the blue screen?
Was a update going on which you stopped by turning off the computer in the middle of the update?
Did this happen after an update?
Did you Install any news software/Hardware?
Can you also provide the error code given at the bottom left corner?{it's near the QR code on the BSOD}
Please elaborate on how did this happen and if you did something or something happened before this bsod?
thank you
I hope i will be able to help you
HELLO MY OWN PREDATOR 55V5 LAPTOP CURRENTLY EXPERIENCING THAT BSOD PROBLEM. IT HAPPENED WHEN I WAS WORKING ON MY COMPUTER THEN IT SUDDENLY SHUTS DOWN AND PROCEEDED TO UPDATE ON ITS OWN WITHOUT CLICKING THE UPDATE BUTTON. AND UNTIL NOW THAT BSOD HAPPENS IT SAYS THAT YOUR COMPUTER RAN INTO A PROBLEM AND NEED RESTART, I DON'T KNOW WHAT TO DO. I ALREADY CHECKED MY GRAPHICS DRIVER AND I UPDATED IT TO THE LATEST VERSION BUT STILL IT HAPPENS. CAN YOU HELP ME?
