Forum Discussion
Blue page says "Your device ran into a problem and needs to restart".
I go to a blue page that says "Your device ran into a problem and needs to restart". We're just collecting some error info, and then we'll restart for you. I get a message that it is 100% complete....
Hello
Please follow the steps below
Start your computer and as soon as the windows logo shows on or the spinning dots near bottom of your screen press and hold the power button to power off your device.
Repeat this 2-3 times
then you will get a text at the middle bottom of your screen saying"preparing automatic repair"
Then, you may be asked to choose an account to continue. Next, type the password of the selected administrator user account. If you are not prompted for this information, skip to the next step.
Chances are that windows 10 will to try to make an automatic diagnosis of your PC without telling you to select an admin account
In both the cases
you may get"automatic your PC didn't start correctly" click on the advanced options button Click on troubleshoot then Follow the path “Advanced options -> Startup Settings -> Restart.press 6 or F6 to go into “Safe Mode with Command Prompt.”
Then please reply if you still get the same blue screen
If yes then follow the same steps (Start your computer till Advanced options)
then click on Command prompt and type sfc /SCANNOW
wait for a while and then restart your PC
If nothing happens Please contact Microsoft!
also have you backed up your data?
Hello Shashank,
I tried your method, and I'm certain that I've not miss any step. However, my pc is not working anymore.
I start my pc. My lock screen shows up. I enter the password and boom !! Black screen with only my cursor showing.
Please help!
ShashankDahat hi, i tried doing this but this appens: (check the image) and i don’t have time to shut down the laptop because the circle spins 1 and a half times and it gives me this. Please help me
gglucatano - is it sorted for you?
I started getting same while working on laptop. Suddenly it hangs everything and this blue screens comes and then it auto restart.
any solution?
ShashankDahat guide me for solving this issue of blue page
Hi brown875
Hope youre having a good day.Could you please elaborate what happened exactly?
Did your computer shutdown abruptly and then when you turned on it showed the blue screen?
Was a update going on which you stopped by turning off the computer in the middle of the update?
Did this happen after an update?
Did you Install any news software/Hardware?
Can you also provide the error code given at the bottom left corner?{it's near the QR code on the BSOD}
Please elaborate on how did this happen and if you did something or something happened before this bsod?
thank you
I hope i will be able to help you
- WOOOOOW, THIS WORKED, AFTER DOING AND FOLLOWING ALL STEPS AND RESTART THE SYSTEM, IT HAS NOT SHOW THE BLUE SCREEN AGAIN... THANKS FOR THIS.
hi
i have the blue screen problem. In advanced repair options i chose start up repair but it needs password and i enter my pass but i get error that your pass is incorrect. What should i do?
- Hello I was facing the same problem and I followed your step and at the last my pc restarts and shows me a command prompt window saying \Windows\system32>
What di i have to do please? - ShashankDahat I've received this same error and the progress was stuck at 100%.
After waiting for a long time and restarting the laptop, my laptop is not displaying anything after restart. There is only a blank screen present.
Please respond and guide me so as to what I should do.Hi Omegakky22,
Hope you are doing well
Could you please elaborate on the problem? Is it the same error hulyong or fred experienced? Did anything certain which you noticed happened to your PC before? Do you have any recovery media usb drive or disk??Does the computer show the logo on the screen or is it just pitch blank? Does the laptop turn of automatically after it's pitch black or what?? If you could kindly tell me these details or anything else in particular you want to about your laptop, I may be able to help you. Also i forgot could you send me the specifications of your laptop like how old is it what model is it which brand is it?
Thank youu
Good morning ShashankDahat I've just followed your guidelines and it has worked for my PC. After pressing the power button twice when the Windows logo came on, the screen went to "preparing automatic repair" then to "diagnosing your PC" then to "advanced options" then to "troubleshoot" then to "advanced options" again then to "start up repair" and finally to diagnosing your PC and the error is now gone!
